Hotel Operations Manager - Kraków (Polish & English Speaking) (m/f/d)

<div class="content-intro"><h3 class="detail-block-title">ABOUT NUMA</h3> <p><span style="font-size: 12pt;">Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.<br></span><span style="font-size: 12pt;">We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.<br></span><span style="font-size: 12pt;">At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.</span></p></div><div class="p-rich_text_section"><strong data-stringify-type="bold">Key Responsibilities:&nbsp;<br></strong>As our Operations Manager for Kraków you'll be at the heart of our guest experience. You'll lead and scale our operations to ensure every guest has an exceptional stay.<strong data-stringify-type="bold"><br></strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Landlord Relations:</strong>&nbsp;Build and maintain strong relationships with landlords, addressing their needs and ensuring alignment with our standards</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Vendor Management:</strong>&nbsp;Oversee third-party service providers, negotiate contracts, and monitor service quality</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Property Maintenance:</strong>&nbsp;Implement a proactive maintenance program to keep our properties in top condition</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Brand Experience:</strong>&nbsp;Contribute to enhancing the Numa brand and ensuring consistent guest experiences</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Financial Management:</strong> Manage budgets, optimise costs, and track key performance indicators</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Legal and Regulatory Compliance:</strong>&nbsp;Ensure adherence to local laws and regulations</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Team Leadership:</strong>&nbsp;Lead and develop a high-performing team</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Daily Operations:</strong>&nbsp;Oversee day-to-day operations, including check-ins, check-outs, and housekeeping</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">ABOUT YOU</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Leadership Skills:</strong>&nbsp;Proven ability to lead and motivate teams</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Financial Acumen:</strong>&nbsp;Strong understanding of budgeting, forecasting, and financial analysis</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Language Proficiency:</strong> Fluent in English and Polish.</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Hospitality Experience:</strong>&nbsp;A background in hospitality, ideally in a fast-paced, startup environment</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Relationship Building:</strong>&nbsp;Excellent interpersonal skills and ability to build strong relationships with landlords, vendors, and team members</li> <li data-stringify-indent="0" data-stringify-border="0"><strong data-stringify-type="bold">Adaptability:</strong>&nbsp;Thrives in a dynamic environment and can quickly adapt to change</li> </ul><div class="content-conclusion"><h3 class="detail-block-title">ABOUT OUR OFFER</h3> <ul> <li style="font-size: 12pt;" data-pm-slice="1 1 []"><span style="font-size: 12pt;"><strong>Empower your career:</strong> Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Experience our brand:</strong> Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.</span></li> </ul> <p>Numa <em>values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.<br><br></em><em>For more information on the processing of your personal data, please see our <a href="https://numastays.com/privacy" target="_blank">Privacy Notice</a>.</em></p></div>