Housekeeping Co-ordinator - Soho House Tokyo

<p><strong>Job Role...</strong></p> <p><span class="TextRun SCXW17602717 BCX0" lang="EN-GB" data-contrast="auto"><span class="NormalTextRun SCXW17602717 BCX0">Responsible for&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">maintaining</span><span class="NormalTextRun SCXW17602717 BCX0">&nbsp;the&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">Company standards of quality, maintenance, cleanliness and tidiness in both&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">member&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">and service area.</span><span class="NormalTextRun SCXW17602717 BCX0">&nbsp;To also&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">create a safe,&nbsp;</span><span class="NormalTextRun SCXW17602717 BCX0">comfortable</span><span class="NormalTextRun SCXW17602717 BCX0">&nbsp;and friendly working environment to enable the team to deliver an outstanding overall level of service.</span></span><span class="EOP SCXW17602717 BCX0" data-ccp-props="{&quot;335551550&quot;:6,&quot;335551620&quot;:6}">&nbsp;</span></p> <p><strong>Main Duties...</strong></p> <ul> <li>To ensure that grooming standards are&nbsp;maintained&nbsp;by the team whilst personally presenting a professional image.</li> <li>To ensure all signing-in and out procedures are being performed accurately.</li> <li>To receive and conduct daily briefings&nbsp;in order to&nbsp;provide up to date information.</li> <li>To&nbsp;maintain&nbsp;confidentiality&nbsp;in regards to&nbsp;all guests’ and employees’ matters at all times.&nbsp;</li> <li>To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our&nbsp;members and colleagues.&nbsp;</li> <li>To perform all daily duties to ensure that both&nbsp;member and&nbsp;service areas are checked and&nbsp;maintained&nbsp;to the standard&nbsp;required.</li> <li>To&nbsp;assist&nbsp;the&nbsp;Housekeeping Managers in implementing and&nbsp;maintaining&nbsp;SOPs&nbsp;throughout the department, working closely with the&nbsp;Housekeeping&nbsp;agency.&nbsp;</li> <li>To&nbsp;identify&nbsp;and report any training and development needs among the team.</li> <li>To record and store all lost property items accurately and according to the&nbsp;SOP.&nbsp;</li> <li>To ensure that any malfunctioning equipment and maintenance problems are handled and recorded&nbsp;with the Housekeeping Co-ordinator.&nbsp;</li> <li>To ensure that all equipment and cleaning supplies are utilised&nbsp;in accordance with&nbsp;COSHH to ensure employee safety&nbsp;&nbsp;</li> <li>To organise service areas and pantries, ensuring the replenishing of&nbsp;member&nbsp;amenities.</li> <li>To&nbsp;work with Housekeeping Co-ordinator in&nbsp;maintaining&nbsp;an inventory of stock levels for&nbsp;cleaning supplies, linen, crockery&nbsp;etc.&nbsp;&nbsp;</li> <li>To encourage and support the Room Attendants&nbsp;provided by the&nbsp;Housekeeping&nbsp;agency&nbsp;team&nbsp;in order to&nbsp;establish&nbsp;member requirements/preferences, recording them and to provide service accordingly.</li> <li>To supervise&nbsp;Room&nbsp;Attendants and&nbsp;House Portersin the daily operation.&nbsp;</li> <li>To check and release out of order, vacant, occupied and departure rooms.</li> <li>To prepare arrival rooms according to amenity codes and guest preferences.</li> <li>To liaise with Reception and Housekeeping Co-ordinator to prioritise room cleaning.</li> <li>To follow up on&nbsp;members&nbsp;waiting for room and&nbsp;possible allocation&nbsp;changes&nbsp;in order to&nbsp;ensure complete guest satisfaction.</li> <li>To take ownership and look after the pantries&nbsp;on a daily basis.</li> <li>To effectively record and follow up all changes in room layout and supervise furniture movement and storage.</li> <li>To ensure all Mini bar and guest amenities items are within expiry dates.</li> <li>To handle any&nbsp;member&nbsp;requests such as extra beds etc. according to&nbsp;SOP.&nbsp;</li> <li>To be fully responsible of the standard of cleanliness and hygiene in all guest rooms and public areas.</li> <li>To be familiar with the in keeping of the Health &amp; Safety standards according to company procedures.&nbsp;</li> <li>To perform a&nbsp;room&nbsp;move according to standards &amp; procedures.</li> </ul> <p><strong>Experience Required...</strong></p> <ul> <li>Strong organisational and time management skills&nbsp;</li> <li>Excellent communication and interpersonal&nbsp;&nbsp;</li> <li>Attention to detail&nbsp;</li> <li>Previous&nbsp;supervisory experience essential&nbsp;&nbsp;</li> <li>Familiar with Hotel systems&nbsp;&nbsp;</li> <li>Health &amp; Safety knowledge&nbsp;</li> </ul>