Housekeeping Manager - Egyptians Only

• Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
• Hygiene standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• ESS (Employee Satisfaction Survey) results are 75% and above.

Key Responsibilities

• Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards. 
• On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
• Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
• Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
• Participate in the recruitment of new staff by screening and interviewing applicants.
• Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.  
• Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
• Anticipate and maintain all equipment and supplies and assure their availability.  Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• Handle comments and requests from guests and other departments to meet their satisfaction.  Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
• Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
• Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
• Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
• Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

Skills, Knowledge and Expertise

• 3 to 5 years experience in a Housekeeping management position
• Preferably in a 5 star hotel

• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial

• Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine.
• Knowledge on how to clean different fabric materials  
• Knowledge of chemicals

• Knowledge and Skills on Cleaning techniques
• Knowledge on cleaning products, equipment and machine
• Knowledge on housekeeping procedures and standards
• Knowledge of Opera PMS
• Microsoft Office Applications

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Excellent communication and interpersonal skills with superb presentation and grooming
• Strong management skills and ability to inspire those in others  
• Experience in revenue management would be an advantage
• Analytical and problem solving skills and execution of work