HR Service Desk Advisor

Introduction

 

Job Purpose

 

Responsibilities

• Act as the first point of contact for HR-related queries, delivering clear, timely and supportive responses.
• Triage requests effectively through the HR case management system, aiming for first-time resolution wherever possible.
• Engage with colleagues across multiple channels including case management, email, Microsoft Teams, live chat and phone.
• Manage HR administration tasks such as absence, leavers and holiday entitlement queries with accuracy and care.
• Collaborate with colleagues across HR Operations to resolve escalations and maintain consistent service delivery.
• Identify trends in HR data to inform improvements and enhance the overall colleague experience.

 

Personal Profile

• A customer-focused approach, with a genuine commitment to delivering a positive colleague experience.
• Strong organisational skills, with the ability to prioritise effectively and manage competing demands.
• High attention to detail and a methodical approach to handling HR queries and data.
• Confident communication skills across written and verbal channels.
• Comfortable using Microsoft Office tools and adapting to HR systems.
• Experience in HR or service delivery is helpful but not essential; transferable skills are valued.