About the role
Company Overview
Most companies claim to have the best people. We say to them, “Keep dreaming.” Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from organizations such as Amazon, Microsoft, Nordstrom, Starbucks, and the sports world, bringing energy, bold ideas, and a willingness to explore the unfamiliar. It is our people that make us a leading global merchandise agency to work for.
Role Overview
The HR Operations Specialist supports the entire employee lifecycle by handling key processes related to recruiting, onboarding, offboarding, salary changes, promotions, compliance, reporting, and HRIS administration.
This role also includes supporting payroll operations in coordination with the payroll team. As an HR Operations Specialist, you act as an ambassador of the company culture and help foster a positive employee experience throughout the organization.
To be successful in this role, you should have a strong interest in technology, problem-solving, and process efficiency. You will work with both internal and external stakeholders and must possess strong communication skills, along with the ability to adapt quickly to changing needs.
Duties and Responsibilities
Onboarding
Coordinate global onboarding activities, including employment documentation, background checks, I-9s, and new hire correspondence
Create and maintain complete employee records in HR systems
Coordinate with internal teams to ensure equipment and system access are ready prior to the employee’s first day
ATS and HRIS Administration
Create user accounts, manage access, and update employee records within HRIS
Provide technical support, troubleshooting, and guidance to ATS, onboarding, and HRIS users
Partner with the HR team to identify and implement system improvements and enhancements
Conduct regular audits to ensure accuracy and completeness of personnel data, including employment agreements, compensation, and contracts
Perform accurate data entry to support payroll processes
Process employee terminations in HRIS and coordinate with IT for access removal and asset recovery
Other Responsibilities
Generate regular reports to support analytics, forecasting, and trend analysis, including weekly personnel updates
Support additional HR projects and tasks as required
Experience Requirements
At least 2 years of experience in HR administration
Bachelor’s degree in Human Resources, Business Administration, or a related field
Proven experience using Workday
Experience with ADP Workforce Now is required
Experience with applicant tracking and onboarding systems (e.g., Greenhouse, EMP Trust) is preferred
Strong interpersonal and teamwork skills
Excellent problem-solving abilities
Experience in data management and entry
Skills and Traits
Proficient in Microsoft Office applications, including Word, Excel, and Outlook
Self-starter with the ability to multitask, prioritize, and manage a high volume of tasks
Strong customer service orientation, both internally and externally
Excellent written and verbal communication skills
Ability to adapt quickly in a fast-paced environment
Demonstrates sound judgment, discretion, and sensitivity when handling information
Maintains a high level of professionalism in all interactions
Able to respond with appropriate urgency to time-sensitive matters
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