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Human Resource Coordinator
Overwatch
AustinOn-site1mo ago
- Employment
- Full-time
About the role
- Serve as the first responder for employee inquiries submitted through our HR ticketing system, resolving Tier 1 questions on policy, benefits, payroll, time off, and system access
- Triage and escalate complex matters to appropriate HR Business Partners or specialists with clean documentation
- Maintain a knowledge base of common questions and refine canned responses for accuracy and tone
- Run regular data audits across Rippling, payroll, and benefits to ensure data integrity
- Generate standard and ad-hoc reports from Rippling for HR leadership, finance, and department heads
- Partner with HR leadership to optimize Rippling workflows, approval chains, and document templates as the business evolves
- Provide neutral note-taking and documentation support during disciplinary, investigatory, and performance management meetings, ensuring accurate records are maintained per company protocol
- Maintain strict confidentiality of all sensitive employee matters
- Track case documentation and ensure proper file retention
- Partner with Payroll, IT, Finance, and Facilities to coordinate employee onboarding, offboarding, and lifecycle events
- Coordinate logistics for HR programs (open enrollment, performance review cycles, training rollouts, compliance trainings)
- Serve as the point of contact for vendors and external partners on routine matters
- Provide project management support to HR executives on initiatives such as policy rollouts, system implementations, and engagement programs
- Build and maintain project trackers, agendas, status updates, and post-mortems
- Prepare materials, presentations, and meeting minutes for leadership reviews
- 1–3 years of experience in HR, People Operations, or a closely related administrative role with sensitive data
- Experience with HR ticketing or service desk tools (ServiceNow, Zendesk, Jira, Freshservice, or similar)
- Demonstrated ability to handle confidential information with discretion and sound judgment
- Strong written communication — clear, concise, professional tone
- Proficiency in Microsoft Office, Excel
- Some college coursework completed; equivalent experience considered in lieu of formal education
- Bachelor's degree in HR, Business, Psychology, or a related field
- Experience supporting executives or senior leaders with project coordination
- Familiarity with employment law fundamentals (FLSA, FMLA, ADA, Title VII)
- Prior experience in employee relations support, including documentation of disciplinary proceedings
- HR tickets are resolved or routed within SLA, with employees reporting high satisfaction
- Rippling data is clean, accurate, and audit-ready
- HR leadership trusts you to own logistics and documentation for sensitive matters
- You've taken at least one cross-functional project from kickoff to close
Perks & benefits
- 401k
- Vision Insurance
- Dental Insurance
- Medical Insurance
- Paid Time Off
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