Hungarian Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for a Hungarian Player Support Specialist in our thriving gaming department based in Sofia, Bulgaria! In this role, you will be the main support contact for our Hungarian-speaking players, providing exceptional service and ensuring a fantastic gaming experience.

As a Player Support Specialist, you will address player inquiries, troubleshoot game-related issues, and foster a supportive environment for players. We are seeking individuals who are passionate about gaming and have excellent communication skills to engage effectively with our community.

Responsibilities

• Deliver outstanding support to Hungarian-speaking players via email, chat, and social media
• Troubleshoot technical issues, gameplay questions, and account-related inquiries
• Record and maintain accurate documentation of customer interactions in our support database
• Collaborate with other teams to efficiently resolve complex player inquiries
• Gather player feedback and insights to communicate to the development team
• Contribute to nurturing a positive and engaging gaming community
• Stay informed about the latest trends and developments in the gaming industry

Requirements

• Fluency in Hungarian and English, both written and spoken
• Excellent communication and customer service skills
• Prior experience in player support or a customer service role is an advantage
• A strong passion for gaming and understanding of gaming culture
• Strong problem-solving skills with attention to detail
• Able to work independently as well as in a team environment
• Familiarity with customer support software and gaming platforms is a plus

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses