Hungarian Travel Support Expert - Sofia, Fully Paid Relocation

Mercier Consultancy is seeking a skilled Hungarian Travel Support Advisor to join our team in Sofia, Bulgaria. This position offers a fully paid relocation package, providing an excellent opportunity for professionals looking to develop their career in the travel support industry while experiencing life in a vibrant new city.

As a Hungarian Travel Support Advisor, you will be the primary point of contact for our Hungarian-speaking clients, assisting them with travel-related inquiries, bookings, and resolving any issues to ensure an exceptional customer experience. Your fluency in Hungarian and English is vital to delivering accurate and timely support.

Responsibilities

• Handle client communications in Hungarian via phone, email, and chat
• Assist with travel bookings and provide comprehensive travel information
• Resolve client inquiries, concerns, and issues efficiently and professionally
• Maintain meticulous records of client interactions in our systems
• Collaborate with internal teams to improve service delivery and client satisfaction
• Communicate promotions and additional services to clients to enhance their travel experience
• Collect client feedback to contribute to continuous improvement efforts

Requirements

• Fluency in Hungarian and English, both spoken and written
• Excellent customer service skills with strong communication abilities
• Previous experience in travel support or customer service is preferred
• Strong problem-solving skills and great attention to detail
• Positive, professional attitude focused on delivering client satisfaction
• Ability to work effectively in a fast-paced environment
• Passion for the travel industry and willingness to grow professionally

Benefits

• Competitive monthly wage
• Relocation Expenses Covered to Bulgaria
• Assistance with Apartment Search
• Paid Training and Opportunities for Professional Development
• And other benefits