HVAC Controls Operator

<div> <h2><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong><img style="max-width: 100%;" src="https://uce7f7b7de11dd6a240473d9be59.previews.dropboxusercontent.com/p/thumb/ADB8_lsFOBLhlXiYA2zcSiToGHJMVpxA49MA0Ah9LO6dC138O0oRzxKwBFn0nBxTrWd9oY1yuomuQPEehb0837xc8-w6jdVOnZDVjw-UHEHtlz-CujNQh8lRKs4NGCrR9ibnMTU6-telVCJM378fnwAkJWVERnxpG4oDo7_huZGzylVq4bfa38L7oqnHrs69YPcTaSti0iLpbh8rTtSD0ElxGHhnalLSGiTPY7fSufPnYCy05oAn7UIa4RWmmpA_n4oLwNx6PXFGNdIHyuQkIQlhRlUIBHX6knYGH6AxSgcRBaW90WX-iF-4fIla4UMruAUvWzLlcABSinICAoyJO_dI/p.png" alt="" width="200"></strong></span></h2> <p><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide.</span></p> <p><strong><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">We are hiring both Level 1 and Level 2 Operators, based on experience.</span></strong><br><strong><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Rotating shifts that may include evenings, weekends, and holidays.</span></strong></p> <hr> <h2><span style="text-decoration: underline;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Role Summary</strong></span></span></h2> <p><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">This person&nbsp;serves as a key point of contact for KBS’s 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures.</span></p> <p><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams.</span></p> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Level 1 Operators</strong> focus on alarm review, communication, documentation, and basic remote support tasks.</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Level 2 Operators</strong> bring additional technical experience and handle more advanced troubleshooting and decision-making.</span></li> </ul> <hr> <h2><span style="text-decoration: underline;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Core Responsibilities</strong></span></span></h2> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>System Monitoring &amp; Response</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Review and prioritize alarms using predefined workflows and response criteria</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Distinguish between critical alerts and informational notifications using established guidelines</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Initiate appropriate escalation actions based on customer-specific protocols</span></li> </ul> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Customer Communication &amp; Support</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Act as a primary contact for customer emails and phone inquiries</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Deliver clear, professional communication during service events</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Record all interactions accurately within internal systems</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Collaborate with technicians and internal teams to ensure timely resolutions</span></li> </ul> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Remote Troubleshooting</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Access customer systems securely using approved remote tools</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Analyze alarms, trends, and system data to support issue identification</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Perform approved remote actions such as resets, schedule checks, and setpoint verification</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Document findings and outcomes in standardized service records</span></li> </ul> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Dispatch &amp; Service Coordination</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Create and manage service tickets within company platforms</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Coordinate technician dispatch based on scope, urgency, and approval requirements</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Monitor service progress and provide updates to stakeholders</span></li> </ul> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Reporting &amp; Documentation</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Maintain complete and audit-ready records of all activities</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Generate reports related to alarms, system performance, and service activity</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ensure compliance with service standards and response expectations</span></li> </ul> <h3><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Training &amp; Development</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Complete required training in building systems, customer processes, and security practices</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Participate in certification programs for monitoring center operations</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Engage in ongoing learning and quality improvement initiatives</span></li> </ul> <hr> <h2><span style="text-decoration: underline;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Basic Qualifications</strong></span></span></h2> <p><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Required:</strong></span></p> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">High school diploma or equivalent (technical education is a plus)</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Strong computer skills with the ability to navigate multiple systems simultaneously</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Excellent written and verbal communication skills</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ability to follow structured procedures and escalation processes</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">High level of accuracy and attention to detail</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Ability to stay composed in time-sensitive situations</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Flexibility to work rotating schedules, including nights and weekends</span></li> </ul> <p><span style="font-size: 12pt; font-family: 'times new roman', times, serif;"><strong>Preferred (Level 2):</strong></span></p> <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Experience with building automation systems (BAS), HVAC controls, or facilities operations</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Background in monitoring centers, help desks, dispatch, or call centers</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Familiarity with ticketing or service management platforms</span></li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;"><span style="font-size: 12pt; font-family: 'times new roman', times, serif;">Basic knowledge of mechanical or electrical systems</span></li> </ul> </div>