ICT Service Engineer - Rollout

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an ICT Service Engineer to join our Rollout Project team.

What will you be bringing to the team?

Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!

For the ICT Service Engineer position, we expect you to:

• Understand Networks (IP addressing - vLANS – IP TELEPHONY – etc)
• Demonstrate understanding of Telecommunication lines (ADSL – VDSL – Symmetric lines over NGN / Microwaves / Fiber lines)
• Build trust with clients, communicate any special requirements and keep the team informed of any issues that arise.
• Provide phone support to customers and to our partners, as required.

• Create detailed documentation and guidelines for implementing projects and solving complex problems.

• Inform back office and perform back office tasks (e.g. scanning documents, data entry, uploading to customer portal, emailing to update call logs) as required.
• Collaborate with all departments involved, to understand business processes and needs, correct problems and/or recommend actions to resolve them.
• Manage IT and telecommunications projects.

Requirements

What do you need to succeed in this position?

Your experience, skillset, and qualifications are going to help you succeed in this position, moving forward.

• University/College/Technical School degree in Computer Science, Telecommunications or other relative discipline

• Minimum of 2 years of proven experience in a similar role
• Good understanding of networking concepts and VPNs
• Customer service orientation
• Ability to effectively communicate and collaborate with business stakeholders
• Strong problem-solving skills
• Consistency & Accountability
• Knowledge of project management standards and methodologies
• Working knowledge of collaboration platforms (e.g. Teams)
• Basic knowledge of SAP suite
• Very good knowledge of MS Office suite (Word, Excel)
• Excellent knowledge of English language (written and verbal)
• A CCNA level network certification will be considered an asset.

Benefits

What are we offering to our UniQue IT People?

• People-first approach and open environment to express your ideas
• Work-life balance and a hybrid work model
• Continuous training and development
• Opportunities to join innovation initiatives
• Ticket restaurant – meal vouchers
• Corporate laptop and equipment
• Corporate mobile phone subscription
• Health and insurance plan for you and your family members
• Employee consulting and guidance support by Ergonomia
• Discounts on the services and products of our Group’s companies
• Gift vouchers for major life milestones
• Special work schedule on summer Fridays and birthdays

Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.