ID Verification Officer, Turkey

<div class="content-intro"><p><strong>About Us</strong></p> <div data-page-id="HladdPLXIoNz4nxkqkCuk4rAs8v" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-XCikdRR2xoZIjdxtCKcuOflrs8d">Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.</div> <div class="ace-line ace-line old-record-id-IF06dI0MPoBwYfxbZ4zui13HsoC">&nbsp;</div> <div class="ace-line ace-line old-record-id-X5EbdOwvMoYuOmxQBbuueUEDsDd">Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.</div> <div class="ace-line ace-line old-record-id-LtVud2dO7oglqJxxZoOucqjJsPc">&nbsp;</div> <div class="ace-line ace-line old-record-id-RMHkdm4bPo66l3xMVO8ui1o8sle">Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.</div> </div></div><div data-page-id="DYV7dNaNOoFbLZxRqIruMAU3swc" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-UL6Bd6xDXoc0Ijx4z23uPj0is0g"><strong>Job Scope</strong></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-FKwFdOXlsoACPSxqt1Yu4fTEste" data-list="bullet"> <div>Assist clients on all inquiries via live chat or email</div> </li> <li class="ace-line ace-line old-record-id-OnsmddyAAoEgLExw0IUulBZOsgh" data-list="bullet"> <div>Ensure efficient and excellent customer service experience provided</div> </li> <li class="ace-line ace-line old-record-id-PewOdCOwoo1k4axx27MuFmJcsNf" data-list="bullet"> <div>Be well equipped with the Company's platform/product including keeping abreast of general market conditions</div> </li> <li class="ace-line ace-line old-record-id-XStTdc50pojkMkxjM5bukwd8srb" data-list="bullet"> <div>Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients</div> </li> <li class="ace-line ace-line old-record-id-BqmZdCpKGogWSRxzKMSu4AXSshK" data-list="bullet"> <div>Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management</div> </li> <li class="ace-line ace-line old-record-id-RFHUd5CHWoekwdx7EbhuzJ8Osye" data-list="bullet"> <div>Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.</div> </li> <li class="ace-line ace-line old-record-id-YSAkdbtfFoV0XuxOraluWdL1s8Q" data-list="bullet"> <div>Continuously seek improvement to enhance team’s performance and work efficiency including overall work process</div> </li> <li class="ace-line ace-line old-record-id-WP12doNMboLgCcxP84wu1TSLsoc" data-list="bullet"> <div>Conduct online video calls with customers for identity verification in line with company procedures.</div> </li> <li class="ace-line ace-line old-record-id-THWWdUxa2oRQqexxdmlu2pBZs0d" data-list="bullet"> <div>Ensure compliance with legal and regulatory standards for remote identification.</div> </li> <li class="ace-line ace-line old-record-id-QYc4dTN0boMe72xARviub9bhsSh" data-list="bullet"> <div>Accurately record and maintain verification documentation.</div> </li> <li class="ace-line ace-line old-record-id-GW9kd5miboTMJNxMw19uNGNYssg" data-list="bullet"> <div>Provide feedback and support to customers during the verification process.</div> </li> <li class="ace-line ace-line old-record-id-U9aId0hdtonLOHxL4lIuanUFsHb" data-list="bullet"> <div>Ensure that the video verification process is conducted in a secure and confidential manner.</div> </li> </ul> <div class="ace-line ace-line old-record-id-JHjJddUJzoLq9LxmyQEu7ePCsye">&nbsp;</div> <div class="ace-line ace-line old-record-id-HSfqd5fbeoEYLRxII5Nu1gWDsR0"><u><strong>Requirement</strong></u></div> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-TljqdX0BaoKm0XxbIHguuGngsvc" data-list="bullet"> <div>Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity</div> </li> <li class="ace-line ace-line old-record-id-IZxwdZYW0oXXDVxWw9Tu0J8EsZd" data-list="bullet"> <div>Minimum diploma in business administration or business management with keen eyes for numbers</div> </li> <li class="ace-line ace-line old-record-id-IAvDdZeULoKbqqxm91IuOyf5sqA" data-list="bullet"> <div>Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)</div> </li> <li class="ace-line ace-line old-record-id-JruXdXQKeoLh5xxIgoCuuOm0sGe" data-list="bullet"> <div>Advantageous for candidates with experience working in financial institutions, fintech or similar capacity</div> </li> <li class="ace-line ace-line old-record-id-IBo1d1bZroBWmcx1vzYup8FUsmg" data-list="bullet"> <div>Someone with sharp acumen and sensitive with numbers and statistics is ideal for this position.</div> </li> <li class="ace-line ace-line old-record-id-MpaYdRIPLopoxoxCqT9u5s4xsUh" data-list="bullet"> <div>Proficient in English &amp; Turkish in communication and writing in order to liaise with dedicated market counterparts</div> </li> <li class="ace-line ace-line old-record-id-DVuJdf9Ruos8Qnxg3lmu6r8QsZc" data-list="bullet"> <div>Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms</div> </li> <li class="ace-line ace-line old-record-id-YkJUdeum3o1tv3xIagMuUWVhsqf" data-list="bullet"> <div>Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance</div> </li> <li class="ace-line ace-line old-record-id-JO0VdwuTcoGWZJxHK91ul9vksFe" data-list="bullet"> <div>Able to work on shifts</div> </li> </ul> </div> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Why Join Us</strong><br>At Bybit, we are committed to fostering a supportive and enriching work environment.&nbsp;<br>Our benefits include:<br>- Study Growth Fund: We support your professional development and continuous learning.<br>- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.<br>- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.<br>- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.<br>- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.</p></div>