Implementation Engineer

<p><strong>About Mitsogo</strong></p> <p>Mitsogo is a global organization that highly values the contributions of each employee. Our ability to</p> <p>attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.</p> <p>We recognize the rapid evolution of technology and society that impacts our industry, and we</p> <p>prioritize equipping our employees with diverse opportunities and empowering them with a wide</p> <p>range of skills.</p> <p><strong>About Hexnode</strong></p> <p>Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the</p> <p>way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse</p> <p>sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is</p> <p>revolutionizing the enterprise software and cybersecurity landscape.</p> <p><strong>Job Summary</strong></p> <p>We are looking for a highly skilled and motivated Presales Implementation Engineer</p> <p>with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with</p> <p>Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch</p> <p>Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in</p> <p>working with customers to understand their requirements, assisting in the presales process, and</p> <p>ensuring smooth implementation of security solutions.</p> <p class="p1"><strong>Key Responsibilities:</strong></p> <p class="p1"><span class="s1">•</span> Collaborate with sales and technical teams to understand customer requirements and</p> <p class="p1">translate them into technical solutions.</p> <p class="p1"><span class="s1">•</span> Conduct product demonstrations, proof-of-concept (POC) deployments, and solution</p> <p class="p1">presentations for customers.</p> <p class="p1"><span class="s1">•</span> Design and implement security solutions, including MDM, RMM, and Patch</p> <p class="p1">Management tools, based on customer needs and business goals.</p> <p class="p1"><span class="s1">•</span> Provide technical guidance and advice to clients during the presales cycle.</p> <p class="p1"><span class="s1">•</span> Assist in creating and customizing proposals, responses to RFPs, and technical</p> <p class="p1">documentation.</p> <p class="p1"><span class="s1">•</span> Work closely with customers and internal teams to ensure successful deployments,</p> <p class="p1">configurations, and implementations of cybersecurity products.</p> <p class="p1"><span class="s1">•</span> Troubleshoot and resolve technical issues during presales and post-sales phases.</p> <p class="p1"><span class="s1">•</span> Stay updated with the latest trends and advancements in the cybersecurity domain,</p> <p class="p1">particularly related to MDM, RMM, and Patch Management.</p> <p class="p1"><span class="s1">•</span> Support clients in managing and securing devices, networks, and endpoints.</p> <p class="p1"><span class="s1">•</span> Maintain high levels of customer satisfaction by ensuring timely and efficient</p> <p class="p1">implementation of solutions.</p> <p class="p1"><strong>Required Skills &amp; Qualifications:</strong></p> <p class="p1"><span class="s1">•</span> 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile</p> <p class="p1">Device Management), RMM (Remote Monitoring and Management), or Patch</p> <p class="p1">Management tools.</p> <p class="p1"><span class="s1">•</span> Strong understanding of security frameworks and protocols for device management,</p> <p class="p1">remote monitoring, and patching.</p> <p class="p1"><span class="s1">•</span> Experience with deploying, configuring, and supporting MDM solutions such as</p> <p class="p1">AirWatch, MobileIron, or Microsoft Intune.</p> <p class="p1"><span class="s1">•</span> Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or</p> <p class="p1">NinjaRMM.<span class="s1">•</span> Hands-on experience in presales activities, including customer engagements,</p> <p class="p1">presentations, and demos.</p> <p class="p1"><span class="s1">•</span> Strong communication skills with the ability to articulate complex technical concepts to</p> <p class="p1">non-technical audiences.</p> <p class="p1"><span class="s1">•</span> Ability to manage customer expectations, solve problems quickly, and work under</p> <p class="p1">pressure.</p> <p class="p1"><span class="s1">•</span> Basic understanding of network security, endpoint protection, and IT infrastructure.</p> <p class="p1"><span class="s1">•</span> Bachelor’s degree in Computer Science, Information Technology, or related field</p> <p class="p1">(preferred).</p> <p class="p1"><strong>Desired Skills:</strong></p> <p class="p1"><span class="s1">•</span> Certifications such as CompTIA Security+, Certified Information Systems Security</p> <p class="p1">Professional (CISSP), or any other relevant cybersecurity certifications.</p> <p class="p1"><span class="s1">•</span> Experience in network security and endpoint management.</p> <p class="p1"><span class="s1">•</span> Knowledge of cloud security concepts and technologies.</p> <p><span data-teams="true">&nbsp;</span></p>