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Implementation Manager
AssetWatch, Inc.
United States1w ago
About the role
<div class="content-intro"><p><span class="TextRun SCXW22569549 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW22569549 BCX0">AssetWatch</span><span class="NormalTextRun SCXW22569549 BCX0"> serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.</span></span><span class="EOP SCXW22569549 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><p><span data-contrast="none">The Implementation Team is focused on creating a 10x customer experience from the statement of work through subscription. The team owns trial and onboarding management, coordinating installations, delivering customer training, and ensuring a rapid and smooth transition to full subscription. The role requires high ownership and performance-driven execution across internal and customer-facing activities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What You'll Do:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Trial and Onboarding Management</span></strong><span data-contrast="none">: Lead the initiation and management of customer trials, emphasizing rapid and thorough onboarding to maximize customer engagement and value recognition.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Kickoff and Installation Planning</span></strong><span data-contrast="none">: Conduct detailed Success Planning calls with customers to outline the installation process, set expectations, and ensure all necessary preparations are in place.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Customer Training and Support</span></strong><span data-contrast="none">: Deliver tailored training sessions that equip customers with the knowledge and skills to effectively use our products.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Ongoing Communication</span></strong><span data-contrast="none">: Maintain regular communication with customers to ensure all prerequisites are met prior to installation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Speed to Subscription</span></strong><span data-contrast="none">: Own the end-to-end onboarding process, drive urgency across internal teams and customers to enable seamless activations and timely conversion to paid subscriptions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="none">Proactive Problem Resolution</span></strong><span data-contrast="none">: Identify and resolve potential issues during the trial and pre-installation phases to remove barriers to subscription.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="none">Performance Metrics and Reporting</span></strong><span data-contrast="none">: Meet trial conversion targets and provide regular updates to Management on progress, challenges, and customer feedback.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><strong><span data-contrast="none">Stakeholder Engagement</span></strong><span data-contrast="none">: Collaborate with sales, technical support, and product teams to ensure a unified customer experience.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Who You Are:</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">You have demonstrable experience in customer-facing roles within tech sales or customer success, ideally involving software product trials or onboarding.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">You manage complex timelines and cross-functional coordination with ease. Project Management certification (PMP, CSM, etc.) is a plus but not required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">You communicate clearly and effectively, translating technical topics into business value and navigating objections professionally.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">You are data-driven, using analytics to evaluate trial performance and recommend strategic improvements.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">You are proficient with CRM and project management tools like Salesforce, Jira, or similar platforms.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Preferred:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Experience leading kickoff calls and managing the logistics of product installations</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Proven success in converting B2B product trials into paid subscriptions</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p> </p><div class="content-conclusion"><p><strong><span data-contrast="auto">What We Offer:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Competitive compensation package including stock options</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Flexible work schedule</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Comprehensive benefits including retirement plan match</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Opportunity to make a real impact every day</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Work with a dynamic and growing team</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
<li><span data-contrast="auto">Unlimited PTO</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335559738":240,"335559739":240}"> </span></li>
</ul>
<p><span data-contrast="auto">We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </span></p></div>
Perks & benefits
- Distributed Team
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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