Implementation Manager

What You'll Be Working On

• Ensure a consistently excellent client experience by planning, scheduling, and managing the implementation from project kick-off through to go-live.
• Create a bespoke implementation plan (using our template) based on the client’s product suite, profile and objectives.
• Facilitate recurring meetings with the client where you act as both a product SME and project manager, to ensure the client is meeting their project milestones and objectives.
• Guide the client through the data and technical requirements to build out XML/CSV files and configure APIs.
• Proactively anticipate potential project blockers and challenges, and then find solutions and own the delivery.
• Contribute to our company goals and team success by proactively identifying opportunities to improve workflows and processes.
• Use your expertise to share best practices and mentor more junior colleagues. 
• Help facilitate cross-team work and learning, both through formal processes and channels, and by identifying areas to help and offer your support.
• Work closely with and manage key internal stakeholders across Client Success, Product, Engineering and Regulatory teams to ensure smooth onboarding.

What You'll Bring To The Team

• Relevant experience in a similar role, preferably within a financial SaaS, FinTech or RegTech company.
• Financial industry knowledge and experience of working with asset managers, hedge funds, pension funds and/or banks.
• A track record of successfully managing multiple and simultaneous complex implementation projects with demonstrated understanding of project scheduling, scope management, resource management, issue tracking, and escalation management.
• Proven ability to learn required technical and financial knowledge relating to FundApps e.g. manipulating XMLs, using APIs, financial instruments, trading terminology.
• Experience managing numerous stakeholders with different levels of seniority and different priorities.
• Advocate for clients, whilst balancing it with “what’s best for FundApps and the broader client base”.
• Ability to adapt to change quickly and handle a fast-paced, growing environment.
• Excellent communication (written and verbal) and organisational skills.
• A passionate, dedicated and solutions-focused attitude.
• A real thirst for knowledge and a desire to constantly improve - FundAppers are a curious bunch of people!

A Few Things To Know Before You Apply