Implementation Manager

ABOUT STEER HEALTH:

Steer Health is an AI-native healthcare engagement platform serving 109 organizations across 472+ locations and 19M+ patients. Our products — Luna AI (autonomous voice and outreach), SteerNotes (AI clinical documentation), FastTrackCare (digital front door), and Revenue Cycle Intelligence — help health systems grow faster, reduce administrative burden, and deliver better patient experiences. We are growing at 48% year-over-year and we are just getting started.

ABOUT THE ROLE

We are looking for an Implementation Manager who can run fast, communicate with precision, and own healthcare implementations from contract signature to go-live — without dropping a single thread.

This is not a coordinator role. You will manage complex, multi-stakeholder deployments across hospital systems and outpatient networks, lead EHR integration workstreams, configure AI-powered workflows in Steer Studio, and be the single point of accountability on every engagement you own. You will work directly alongside our VP of Customer Success, Implementation, Engineering, and GTM leads and be a key driver of how we scale.

This role includes periodic travel to customer sites throughout the United States to lead implementation workshops, support go-live activities, facilitate stakeholder alignment, and ensure successful adoption.

Requirements

• Ideally, 5+ years of project management experience.
• At least 3 years of experience in healthcare technology or health IT preferred.
• Track record managing multiple complex implementations simultaneously in a fast-paced environment.
• Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent).
• Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth.
• Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment.
• Comfortable presenting to health system C-suite executives.
• Proficiency with project management platforms (Asana, Jira, or equivalent).
• Willingness and ability to travel throughout the United States (approximately 20-30%) to support customer onboarding, implementation, training, and go-live activities.
• Comfortable facilitating onsite workshops, executive presentations, and stakeholder alignment sessions with healthcare leaders.
• Ability to travel on short notice when required to support critical customer initiatives or launch activities.

PREFERRED QUALIFICATIONS

• Experience with AI, voice agent, or patient engagement platform implementations.
• Background in revenue cycle management or clinical workflow automation.
• Experience at multi-hospital or large health system accounts.
• Familiarity with Mirth Connect or integration engine platforms.
• PMP or CAPM certification.
• Experience working in a Series A or Series B startup.
• Experience working in a GCP or cloud-based SaaS environment.

Benefits

• Competitive salary of 80,000-90,000 USD/year
• Full benefits package (medical, dental, vision)
• Flexible PTOs and Company holidays