Implementation Project Manager

Overview

As an Implementation Project Manager at Giftify, you will own the end-to-end onboarding of gift card programs for our clients, primarily shopping centres. Leading projects from kick-off to go-live, you will coordinate across internal teams (Sales, Client Success, Support, Legal,) and external suppliers to ensure seamless, on-time launches.

Our Values

At Giftify, our culture drives our success. In this role, you will live our core values every day:

Own It: You take full accountability for your project portfolio, tight deadlines, and risk mitigation.

Commit to Progress: You bring a problem-solving mindset and resilience under pressure, always looking to improve our processes.

Stronger Together: You are the ultimate collaborator, bridging the gap between clients, technical teams, and suppliers.

Key Responsibilities

• Lead project kick-off meetings to define project scope, gather requirements, align on deliverables, and create actionable plans with clear milestones and timelines.
• Act as the primary point of contact for clients throughout the implementation journey. Provide design and production timeline guidance, and ensure all setup steps are completed smoothly.
• Manage multiple implementation projects simultaneously, ensuring strict alignment with Giftify’s guidelines, SLAs, and scope agreements.
• Support the setup, configuration, and testing of relevant hardware, and software, based on client needs, collaborating closely with internal technical teams and external suppliers.
• Deliver user training sessions and provide clear guidance on tools, hardware, and processes to ensure clients are fully equipped for launch.
• Proactively monitor project progress, address risks early, and oversee operational readiness to ensure successful, on-time program launches.

Skills & Qualifications

Core competenties

• Strong organizational and planning skills with a proven ability to manage multiple projects simultaneously and coordinate cross-functional teams.
• Outstanding verbal and written communication skills, with the ability to explain complex technical processes in a clear, client-friendly manner.
• Meticulous attention to detail combined with a proactive, problem-solving mindset and resilience under pressure.
• Comfortable navigating IT systems, project management tools, and technical configuration processes.
• A strong teamwork mindset dedicated to delivering outstanding customer experiences and building lasting client relationships.

Language Skills

• Fluent in English and French.
• Knowledge of any additional European language is a plus.

Nice to Have

• Experience in fintech, digital payments, SaaS, or gift card solutions.
• Project management certification.