Implementation Specialist 2, Catholic

<p><strong>About the Role</strong></p> <p>The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results.</p> <p>&nbsp;</p> <p><em data-renderer-mark="true">Named as one of BuiltIn ‘<strong data-renderer-mark="true">Best Places to Work</strong>’ in Seattle, Denver and Dallas for 2025; ranked number <strong data-renderer-mark="true">10</strong> by Seattle Business Magazine in the ‘<strong data-renderer-mark="true">Washington’s 100 Best Companies to Work For’</strong> list in the large companies category for 2024; named as a 2025 '<strong data-renderer-mark="true">Best Places to Work for Women'</strong> by Best Companies Group.</em></p> <p>&nbsp;</p> <p><strong>Benefits and Compensation</strong></p> <p><span style="font-weight: 400;">We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</span></p> <ul> <li data-renderer-start-pos="1649">100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li> <li data-renderer-start-pos="1735">70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li> <li style="font-weight: 400;"><span style="font-weight: 400;">401K match</span></li> <li>Hybrid work model - 3 days in the COS office / 2 days remote</li> <li>Remote work for approved states</li> <li style="font-weight: 400;"><span style="font-weight: 400;">12 paid company holidays</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2 paid Volunteer Time Off days</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">15 days PTO to start, increases with tenure and seniority</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid parental and adoption leave</span></li> <li><strong>Compensation Range: </strong><strong>$67,500-$78,489</strong></li> </ul> <p data-renderer-start-pos="11822"><em data-renderer-mark="true">Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></p> <p data-renderer-start-pos="12151"><strong data-renderer-mark="true">The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.</strong></p> <p>&nbsp;</p> <p><strong>What You'll Do</strong></p> <ul> <li>Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.</li> <li>Become an expert in the Pushpay product suite and set appropriate expectations with the customer.</li> <li>Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.</li> <li>Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.</li> <li>Build and effectively execute account plans and strategies unique to each account.</li> <li>Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.</li> <li>Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.</li> <li>Maintain knowledge of market conditions and competitive activities.</li> <li>Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.</li> <li>Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.</li> </ul> <p>&nbsp;</p> <p><strong>What You'll Bring</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS Degree</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.</span></li> <li><span style="font-weight: 400;">Excellent verbal and written communication skills.</span></li> <li><span style="font-weight: 400;">Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.</span></li> <li><span style="font-weight: 400;">Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.</span></li> <li><span style="font-weight: 400;">Desire to work in a startup environment, with proactive mindset and minimum need for supervision.</span></li> <li><span style="font-weight: 400;">Experience with CRM software (e.g. Salesforce).</span></li> <li><span style="font-weight: 400;">Ability to prioritize and manage workload to meet deadlines.</span></li> <li><span style="font-weight: 400;">Ability to manage multiple, concurrent client relationships.</span></li> <li><span style="font-weight: 400;">Well-organized and strong work ethic.</span></li> <li><span style="font-weight: 400;">Ability to anticipate change and adjust priorities accordingly.</span></li> <li>Understanding of key drivers of success for Catholic parishes.</li> <li><span style="font-weight: 400;">Understanding of industry culture, products, and services.</span></li> <li><span style="font-weight: 400;">Excellent eye for detail – ability to create accurate and high quality pieces of work.</span></li> <li><span style="font-weight: 400;">Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.</span></li> </ul> <p data-renderer-start-pos="3460">&nbsp;</p> <p data-renderer-start-pos="12929">Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1v1w _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz13af _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="https://pushpay.com/about-us/careers/united-states" data-renderer-mark="true">career page</a> to learn more.</p> <p data-renderer-start-pos="13135">If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1v1w _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz13af _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="mailto:peopleteam@pushpay.com" data-renderer-mark="true">peopleteam@pushpay.com</a>.</p> <p data-renderer-start-pos="13394"><strong data-renderer-mark="true">About </strong><a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu1v1w _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu1r31 _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz13af _ect41gqc _1a3b1r31 _4fpr8stv _5goinqa1 _f8pj13af _9oik1r31 _1bnxglyw _jf4cnqa1 _30l313af _1nrm1r31 _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf" data-renderer-mark="true"><strong data-renderer-mark="true">Pushpay</strong></a><strong data-renderer-mark="true"> </strong></p> <p data-renderer-start-pos="13410">Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</p> <p data-renderer-start-pos="3460">&nbsp;</p> <div class="job__description body"> <div> <p data-renderer-start-pos="3040"><em>Applications will be taken on an ongoing basis.</em></p> <p data-renderer-start-pos="3040"><span style="color: rgb(255, 255, 255);"><em>#LI-TS1 #LI-Remote</em></span></p> </div> </div>