Senior Implementations Analyst, Enterprise

$120,000 to $130,000 Base Salary + Meaningful Equity

The role

What you will do

• Serve as the primary leader and point of accountability for enterprise customer implementations from kickoff through successful launch.
• Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
• Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
• Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
• Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
• Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
• Support customers through critical milestones including first payroll runs and post-launch stabilization.
• Identify gaps in product or process and drive improvements that benefit future implementations.
• Mentor junior implementation team members and help elevate the overall function as we scale.

Why this role is different

• High-impact customers. You will work with larger companies where implementations matter deeply to their operations.
• Real ownership. You are accountable for outcomes, not just tasks.
• Strategic influence. You will shape how implementations work at Trayd as the company grows.
• Complex problem solving. Enterprise customers bring real-world edge cases that require creativity and judgment.
• Leadership opportunity. This role naturally evolves toward team leadership or broader operational roles.
• In-person team. We work together in Soho five days a week because speed and collaboration matter.

Who you are

• You have 4-7 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
• You are comfortable leading complex projects with multiple stakeholders and moving parts.
• You communicate clearly with both technical and non-technical audiences, including senior customer stakeholders.
• You are highly organized and detail-oriented while still able to operate strategically.
• You have strong problem-solving skills and are comfortable navigating ambiguity.
• You are comfortable working with data and have strong Excel skills
• You take ownership and drive outcomes even when problems are messy or unclear.
• You are NYC-based or ready to relocate quickly.

• Experience with SQL or data analysis tools.
• Experience with payroll, financial systems, ERP, or compliance-heavy software.
• Experience in startup or high-growth environments.

Working style