In-Bound Call Center Representative

<div class="icons-wrapper"> <div class="collapsible-icons-container"> <div class="header-main-container icons-container">In-Bound Call Center Representative&nbsp;</div> </div> </div> <div class="has-left-nav content"> <div class="recruitment-style-container"> <div class="recruitment-container vdl-container bg-white pt-4 recruitment-shell-content-container"> <div id="recruitment_content"> <div class="job-description-main-container"> <div class="job-description-container"> <div class="job-description-content"> <div class="job-description-details"> <div class="job-description-data-item"> <div class="job-description-data"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Tysons Corner, VA</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full Time;&nbsp;<strong>fully remote</strong>&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Note:</strong>&nbsp;This position requires a&nbsp;<strong>Public Trust Clearance.&nbsp;</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Job Responsibilities:</strong></span></p> <div> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to operate in a high-volume metrics driven call center environment&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to be flexible with work schedule to support the Call Center’s needs during operating hours&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to multitask and research information on multiple databases at the same time&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to enter data and talk to stakeholders at the same time&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to conceptualize scenarios and communicate it effectively to stakeholders&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to listen actively to sensitive information&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to analyze multifaceted issues relating to the SEVIS system&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to provide support to international stakeholders and academic institutions&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite</span></li> </ul> </div> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Education and Experience Requirements:</strong></span></p> <div> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Education: High school diploma required.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Certification: HDI Certification is highly preferred but not required.</span></li> </ul> </div> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Insight Technology Solutions is an Equal Opportunity Employer</span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>