India - Hyderabad - Aiviq - Customer Services Analyst

<p></p> <p><strong>About the opportunity</strong></p> <p><strong>At Aiviq, we create clarity for the world’s investment managers</strong>. Our cloud-based data and analytics platform<br>turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the<br>ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.</p> <p>We’re investing in our Customer Services capability, both by building out the team and implementing the tools<br>to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking<br>for Customer Services Analysts to build out our Customer Services capability in India. Successful candidates<br>should be highly customer focused with strong communication and a problem-solving mindset. Successful<br>candidates should also be able to support the diagnosis and resolution of complex client data and system<br>challenges as well as being open to building a broader technical skill set.</p> <p><strong>What you will be doing</strong></p> <p>Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure<br>customer satisfaction. Your key responsibilities will be to:</p> <ul> <li>Trouble-shoot system failures and investigate customer queries</li> <li>Conduct regular checks on customer systems and promptly address any failures</li> <li>Build and maintain data connectors for existing and/or new data sources</li> <li>Support release testing on new features and enhancements prior to customer releases</li> <li>We can offer some flexibility in working location, but we will expect the analyst to work at least three days a<br>week in our Hyderabad office</li> </ul> <p><strong>What you will need</strong></p> <ul> <li>A technical background coupled with experience of working in customer facing roles</li> <li>Proficiency in SQL and experience of supporting or developing computer systems.</li> <li>Familiarity with different file formats (e.g. Excel, csv)</li> <li>Strong organizational skills and attention to detail</li> <li>Good written and verbal English communication skills</li> <li>Willingness to work independently with minimal supervision, taking initiatives to address challenges</li> <li>Experience with the Microsoft Office suite (particularly Excel) and data analysis skills</li> <li>Experience in Asset Management industry is preferred but not mandatory</li> </ul> <p><strong>What we look for</strong></p> <ul> <li>Proven team player who is able to effectively interact with a wide variety of internal groups and customers</li> <li>A keen interest in data, analytics and technology</li> <li>A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration,<br>openness, innovation and respect in all interactions</li> <li>People who think differently, bring an open mind and diversity of thought</li> </ul> <p><strong>About Aiviq</strong></p> <p>Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment<br>Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset &amp; Wealth Management<br>Consultancy.</p> <p></p>