India - Hyderabad - Aiviq - Senior Customer Services Analyst

<p></p> <p><strong>About the opportunity</strong></p> <p><strong>At Aiviq, we create clarity for the world’s investment managers</strong>. Our cloud-based data and analytics platform&nbsp;turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the&nbsp;ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.</p> <p>We’re investing in our Customer Services capability, both by building out the team and implementing the tools&nbsp;to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking&nbsp;for a Senior Customer Services Analyst to build out our Customer Services capability in India. Successful&nbsp;candidates should be highly customer focused with strong communication and a problem-solving mindset.&nbsp;Successful candidates should also be able to support the diagnosis and resolution of complex customer data and&nbsp;system challenges as well as being able to manage a team effectively.</p> <p><strong>What you will be doing</strong></p> <p>Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:</p> <ul> <li>Oversee a small team of Customer Services analysts based in Hyderabad</li> <li>Trouble-shoot system failures and investigate customer queries</li> <li>Build and maintain data connectors for existing and/or new data sources</li> <li>Support release testing on new features and enhancements prior to customer releases</li> <li>Ensuring that process documentation is kept up-to-date</li> <li>We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office</li> </ul> <p><strong>What you will need</strong></p> <ul> <li>Experience building and developing high functioning teams</li> <li>A strong technical skill set coupled with experience of working in customer facing roles</li> <li>Proficiency in SQL and experience of supporting or developing computer systems</li> <li>Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues</li> <li>Strong data analysis skills.</li> <li>Excellent written and verbal English communication skills</li> <li>Strong organizational skills and attention to detail</li> <li>Willingness to work independently with minimal supervision, taking initiatives to address challenges</li> <li>Experience with the Microsoft Office suite (particularly Excel) and data analysis skills</li> <li>Experience in Asset Management industry is preferred but not mandatory</li> </ul> <p><strong>What we look for</strong></p> <ul> <li>A passion for customer success and building strong, long-lasting customer relationships</li> <li>Strong team-oriented leadership skills and proven track record managing others</li> <li>A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions</li> <li>People who think differently, bring an open mind and diversity of thought</li> </ul> <p><strong>About Aiviq</strong></p> <p>Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment&nbsp;Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset &amp; Wealth Management&nbsp;Consultancy.&nbsp;</p> <p></p>