Information Technology Support Specialist
rudis
- Employment
- Full-time
About the role
IT Support Specialist
About RUDIS
At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit.
Role Profile
Position Summary
Reporting To: VP of Technology
Department: Technology
Location: Marysville, OH (on-site, in office)
Employment Type: Full-time
Key Responsibilities
- Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc.
- Support the Head of IT Support through management and resolving of user-created help desk tickets
- Delegate help desk ticket workflow to junior staff as appropriate
- Escalate help desk tickets to subject matter experts as appropriate
- Perform basic network troubleshooting
- Create and maintain backups of critical data
- Install/troubleshoot application software
- Maintain user accounts across all systems (network, email, phone, security, etc.)
- Track, maintain and update IT inventory
- Manage Windows and Mac operating systems
- Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection
- Manage user hardware including maintenance, replacement and ordering
- Document IT processes and procedures
- Work with vendors to help resolve technical issues
- Perform other duties as assigned
- Responsible for managing (IT portions) Onboarding/Offboarding of employees
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
- Relevant IT certifications such as CompTIA A+, Network+, or similar preferred
- 2–4 years of experience in IT support, help desk, or desktop support roles
- Ability to perform repeated bending, standing and reaching
- Moves equipment weighing up to 50 pounds
- Positions self to install equipment, including under desks
- Must be able to remain in a stationary position during shift
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