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About the role
<div class="content-intro"><p><span data-teams="true"><em>Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. W</em><em>e aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.</em></span></p></div><p></p>
<p><strong><u>Summary:</u></strong></p>
<p>We are seeking a highly motivated IT Support & Tech Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.</p>
<p> </p>
<p><strong><u>Job Responsibilities:</u></strong></p>
<ul>
<li>Provide daily technical support to a diverse user base, fostering positive and clear communication to effectively address their needs.</li>
<li>Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices, ensuring timely resolution and user satisfaction.</li>
<li>Utilize exceptional problem-solving skills and independent troubleshooting techniques to resolve user issues efficiently, minimizing unnecessary escalation.</li>
<li>Monitor and ensure optimal performance of all IT systems, upholding agreed-upon service levels and quality standards.</li>
<li>Manage patching hardware and software deployment such as Microsoft Intune, ensuring compliance and security of endpoints.</li>
<li>Actively participate in safeguarding network and computer systems by adhering to security protocols and best practices.</li>
<li>Offer onboarding and guidance to users on new software and IT equipment, promoting seamless technology adoption within the organization.</li>
<li>Be prepared to undertake additional IT-related tasks as assigned, demonstrating a proactive and adaptable approach.</li>
</ul>
<p> </p>
<p><strong><u>Job Requirements:</u></strong></p>
<ul>
<li>Minimum 2 years of relevant working experience in IT/ Tech Support or related roles</li>
<li>Require hands-on experience with Windows and macOS operating systems</li>
<li>Strong understanding of IT operations (networking, systems, security, and endpoint management)</li>
<li>Experience with ticketing systems and incident management</li>
<li>Experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune will be advantageous</li>
<li>Understanding and practical experience with ISO 27001 will be advantageous</li>
<li>Familiarity with cloud computing platforms such as AWS, Google Cloud Platform, or Microsoft Azure is an advantage</li>
<li>ITIL certification or equivalent IT service management knowledge will be advantageous</li>
<li>Excellent communication and interpersonal skills</li>
<li>Exceptional documentation skills and attention to detail</li>
<li>Strong teamwork and collaboration abilities</li>
<li>Ability to work effectively under pressure and manage multiple priorities</li>
<li>Positive attitude and ability to maintain composure in challenging situations</li>
<li>Strong problem-solving mindset with eagerness to learn</li>
<li>Collaborative team player who thrives in cross-functional environments</li>
<li>Self-motivated with ability to work independently when needed</li>
<li>Adaptable and flexible in fast-paced, dynamic work environment</li>
</ul>
<p></p><div class="content-conclusion"><p> </p>
<p><em>Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.</em></p>
<p><em>We see the diversity of our team as a strategic advantage, and we work actively to maintain it.</em></p>
<p><em>By applying for this role, you have read and acknowledge the data privacy statement via this link - <a class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.temus.com/job-applicant-data-protection/" target="_blank">temus.com/job-applicant-data-protection/</a></em></p>
<p> </p></div>
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