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- Full-time
- Seniority
- Senior
About the role
What will you do:
- Monitor and track battery assets across all stations in near real-time
- Detect anomalies such as missing, unreturned, or suspicious battery movements
- Investigate incidents of lost or stolen batteries using system data and field validation
- Coordinate and deploy field agents to last-known locations for recovery or verification
- Conduct fraud analysis based on usage patterns, swap logs, and operational data
- Collaborate with operations, product, and tech teams to improve asset security systems
- Maintain incident reports, root cause analysis, and resolution tracking
- Develop and refine SOPs for incident handling and escalation
- Recommend preventive measures to reduce theft, fraud, and operational leakage
- Min. Bachelor degree (S1) in Criminology, Engineering, Information Systems, or related field
- 2–5 years experience in operations, security, fraud detection, or asset tracking
- Strong analytical thinking with ability to interpret data and identify anomalies
- Familiarity with GPS/location tracking, IoT systems, or asset monitoring tools is a plus
- Experience working with data tools (e.g., SQL, spreadsheets, dashboards like Metabase)
- Ability to coordinate field operations and manage external agents/vendors
- Strong problem-solving and decision-making skills under time pressure
- Good communication skills for cross-team coordination and reporting
- Strong ownership and attention to detail
- Structured problem-solving and root cause analysis
- Ability to work cross-functionally in a fast-moving operational environment
- Data-driven mindset with practical execution focus
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