Inside Sales Associate

<p><span style="color: #000000;"><strong>About us @Symphony</strong></span></p> <p>Secure. Connected. Intelligent.</p> <p>Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.</p> <p>Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.</p> <p>&nbsp;</p> <p><strong><u>Role Description:</u></strong></p> <p><span style="color: #000000;">As a <strong>Inside Sales Associate</strong>, you will be the dedicated owner of our "Long Tail" account portfolio, specifically managing customer accounts with an Annual Recurring Revenue (ARR) of under&nbsp;$50K.</span></p> <p><span style="color: #000000;">This is a high-impact role perfect for someone early in their account management career. You will be responsible for the day-to-day relationship management, retention, and growth of these accounts, ensuring they get maximum value from Symphony. Additionally, you will have the unique opportunity to collaborate with our Inside Sales and Marketing teams on exciting outbound sales campaigns, blending account management with strategic business development.</span></p> <p>&nbsp;</p> <p><strong><u>Responsibilities:</u></strong></p> <p><span style="color: #000000;"><strong>Account Management &amp; Retention</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Serve as the primary point of contact for the day-to-day needs of our $50K ARR portfolio.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Build and maintain strong relationships with a high volume of customers through proactive outreach and digital engagement.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Monitor account health, usage data, and customer satisfaction to anticipate needs and mitigate churn risks.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Manage the end-to-end commercial renewal process to ensure steady, predictable revenue retention.</span></li> </ul> <p><span style="color: #000000;"><strong>Account Growth (Upsell &amp; Cross-sell)</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Identify opportunities within your portfolio to introduce new features, modules, or user licenses that align with the client’s business goals.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Position value effectively to turn small accounts into larger, high-value partnerships.</span></li> </ul> <p><span style="color: #000000;"><strong>Outbound &amp; Cross-Functional Collaboration</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">Act as an extension of the Inside Sales team, collaborating on targeted outbound sales campaigns.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Partner closely with the Marketing team to execute alignment strategies, webinars, and automated touchpoints for the long-tail audience.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Feed customer insights back to Product and Support teams to help improve the overall user experience.</span></li> </ul> <p>&nbsp;</p> <p><strong><u>Required Qualifications:</u></strong></p> <p><span style="color: #000000;"><strong>Experience &amp; Skills</strong></span></p> <ul> <li style="color: #000000 !important;"><span style="color: #000000;">1+ years of experience in a customer-facing role (Account Management, Customer Success, Inside Sales, or Sales Development), ideally within the SaaS or tech sector.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Strong commercial acumen with a foundational understanding of SaaS metrics like ARR, churn, and retention.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Excellent communication skills: you are comfortable managing relationships at scale via email, video calls, and phone.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Time management superstar: Ability to balance the day-to-day management of a large portfolio while shifting gears to support outbound sales campaigns.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Resilient &amp; Proactive: You don’t wait for clients to come to you; you enjoy reaching out and finding opportunities.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Collaborative: You thrive working across teams, especially with Sales and Marketing.</span></li> <li style="color: #000000 !important;"><span style="color: #000000;">Ambitious: You view this junior role as a stepping stone to senior account management or strategic sales positions.</span></li> </ul> <p>&nbsp;</p> <p><strong><u>Compensation:</u></strong></p> <ul> <li>Salary Range: 27,000 - 35,000 base salary per year</li> <li>Bonus Plan</li> </ul> <p>&nbsp;</p> <p><strong><u>Benefits and Perks:</u></strong></p> <ul> <li>Regional specific competitive benefits</li> <li>Build your own Benefits (BYOB) perk</li> <li>Local events, team building, and development opportunities&nbsp;</li> </ul> <p>&nbsp;</p> <p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</p>