Inside Sales Representative (Open to Recent Graduates)

About the Role

We are looking for a motivated recent university or college graduate to join our Langley branch as an Inside Sales Representative.

 

This is an excellent opportunity for someone who is looking to start their career in sales, customer service, branch operations, or wholesale distribution. You will gain hands-on experience supporting customers, learning technical products, preparing quotes, processing orders, working with Outside Sales, and understanding how a busy branch operates.

 

In this role, you will learn how to:

• Provide customer service and technical support to customers
• Respond to customer inquiries by phone, email, and in person
• Process customer orders accurately and efficiently
• Prepare quotations, bids, letters, and customer documentation
• Follow up on quotes, orders, pricing, product availability, and delivery timelines
• Work with the Outside Sales team to support existing customers and help grow new opportunities
• Learn customer needs and recommend products or solutions where appropriate
• Educate customers on the features and benefits of our products and services
• Support walk-in customer traffic at the branch
• Coordinate with warehouse and yard teams to help ensure orders are picked, prepared, and completed accurately
• Assist with warehouse, shipping, receiving, and general branch support when needed
• Use internal systems and technology to complete orders, quotes, and customer follow-up
• Support general sales, branch, and marketing initiatives as required

 

The Langley branch is a busy, customer-facing environment where priorities can change throughout the day. You may be balancing customer calls, walk-in traffic, quote requests, order entry, product questions, and follow-up with the warehouse or Outside Sales team.

This is not just an order entry role. You will be expected to ask questions, take ownership of customer requests, follow through on commitments, and build trust with customers and teammates.

 

You will receive training and support as you learn the business, products, systems, and branch processes.

 

Over time, this role can provide exposure to inside sales, outside sales, account management, branch operations, and leadership pathways depending on performance, business needs, and available opportunities.

Here's a Snapshot of How You'll Contribute to Our Team

Whatever your role, you will make a difference here.

• Providing excellent service and support to customers
• Learning our products, services, systems, and branch processes
• Building strong working relationships with customers, Outside Sales, and branch teammates
• Taking ownership of customer requests from start to finish
• Processing orders, quotes, and documentation accurately
• Communicating clearly and following up in a timely manner
• Working with urgency in a fast-paced branch environment
• Supporting the warehouse, yard, and broader branch team when needed
• Bringing a positive, team-first attitude every day
• Following all health, safety, and compliance requirements

 

Who We're Looking For

We are looking for someone who is dependable, customer-focused, and excited to learn.

The ideal candidate has:

• Recent completion of a university degree, college diploma, or equivalent education
• Interest in sales, customer service, business, operations, supply chain, distribution, construction, trades, or industrial products
• Strong communication and customer service skills
• A high level of ownership, accountability, and initiative
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and accuracy
• Good organizational and follow-up skills
• Comfort learning technical product information
• Ability to use a variety of technology, systems, and computer applications
• A positive attitude and willingness to support the broader branch team
• Ability to work independently and as part of a team
• A strong commitment to health and safety
• Ability to frequently lift and carry up to 25 lbs and occasionally up to 50 lbs
• Ability to assist in the warehouse, yard, or branch environment as needed, including in varying weather conditions

 

ATTN: Previous experience in wholesale distribution, customer service, retail, hospitality, construction, trades, warehouse, logistics, or a similar environment is considered an asset, but is not required. #IWW

Why Choose ICONIX?

We know that our people make the difference and we recognize and reward that. From health and wellness benefits to employee recognition programs, discounts, and perks, we’ve got our employees covered.

• Base Pay: $23.50 - $25.00/hour. Exact compensation may vary based on skills, experience, and location.
• Market Competitive Compensation: We reward high-performance, team work, collaboration, and a continuous improvement mindset.
• Employee Incentive (Bonus) Plan: Our success is built on your success. We recognize employees for outstanding performance and the unique value they bring beyond the day-to-day, through our annual bonus program*.
• Retirement Savings Program: ICONIX will match your contribution dollar-for-dollar to a maximum percentage that is based on your length of service with the company.
• Comprehensive Health and Wellness Benefits: Choose from flexible healthcare coverage designed to support all ages and stages of life.
• Employee Referral Program: Help us continue to grow our team. If your referral proves to be a successful hire, you receive a bonus.
• Learning and Development: Reach your full potential and career aspirations with training and development opportunities.
• Employee Discount Programs: Take advantage of discount programs offered by our corporate partners for items such as computers, mobile phone services, and more.
• Other perks include: Generous vacation/paid time-off allowance, career advancement opportunities, flexible work arrangements, paid time-off to volunteer, work boot reimbursement*, education assistance, stability of a three-generation Canadian-owned family business, family work atmosphere

*For eligible employees.

 

ICONIX is committed to creating accessible environments for our applicants and employees. If you require accommodation or special assistance at any stage of the application process and employment, please contact us at careers@iconixww.com with your request. Your information will be treated as confidential.

 

If you are a recent graduate looking for a practical, hands-on career opportunity where you can learn, contribute, and grow, we would like to hear from you.

ICONIX. Real People. Real Service. Real Solutions.

ICONIX is Canada’s most diverse national waterworks distributor, with footprints across the country. We offer an agile, expert team of trusted, technical problem solvers that provide reliable access to innovative products and services for businesses and communities that depend on essential water and wastewater infrastructure. Learn more about ICONIX Waterworks.

Working at ICONIX Means Being Part of a Greater Organization

ICONIX is proud to be part of the Deschênes Group, a family-owned business based out of Montreal, Quebec, consisting of 16 business units and growing. The Deschênes Group is consistently ranked among Canada’s Best Managed Companies, a true testament to the company’s commitment to investing in its people and in delivering the best experience to our customers and partners. Learn more about the Deschênes Group.

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