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- Employment
- Full-time
About the role
Key Responsibilities
- Partner with Account Executives to support new business, renewals, and expansion opportunities.
- Prepare, manage, and deliver accurate quotes for hardware, software, subscriptions, and services.
- Assist with opportunity management, deal tracking, and sales documentation in CRM systems.
- Support deal registration, pricing approvals, and vendor programs as required.
- Work with technology vendors (e.g., Cisco, HPE, Dell, Lenovo, Microsoft, etc.) to obtain pricing, availability, and product information
- Identify suitable product alternatives for discontinued or constrained items
- Track lead times, supply chain constraints, and communicate updates to sales teams and customers
- Communicate professionally with customers via email and phone regarding quotes, renewals, licensing, and order status
- Coordinate with Operations, Finance, and Sales Operations to ensure smooth order fulfillment
Skills, Knowledge and Expertise
- Required
- Excellent verbal and written communication skills.
- Prior successful experience as an ISR or prior successful technology support experience.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Able to work collaboratively as part of a sales team.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Proficiency with CRM systems (Salesforce or similar) and Microsoft Office.
- BS Degree in Business or a technology-related field preferred
- Experience working with major technology vendors and distributors
- Understanding of deal registration, licensing, and subscription-based sales models
- Ability to interpret quotes, part numbers, SKUs, and pricing structures
- Collaborative mindset and desire to grow within a sales organization
- Collaborative team environment with strong AE/ISR partnership
- Remote with some local office presence
- Occasional travel (approximately 15%)
- Exposure to leading technology solutions and vendors
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