- Employment
- Employee
About the role
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
Are you a driven sales professional with a passion for building strong customer relationships and delivering value through service solutions?
We are looking for an **Inside Sales Specialist - Service Contract Sales** to help drive growth across the **EMEA region**.
In this role, you will play a key part in expanding service revenue, strengthening customer engagement, and supporting long-term partnerships while working closely with sales, service, and regional teams.
Tasks
- Drive the renewal of existing service contracts to maintain high retention rates
- Identify opportunities for upselling and cross-selling service offerings
- Proactively follow up on expiring contracts and generate new business
- Prepare and deliver quotations, proposals, and contract documentation
- Act as the primary inside sales contact for customers across EMEA
- Conduct outbound sales calls, email campaigns, and virtual meetings
- Understand customer needs and recommend appropriate service solutions
- Maintain an accurate sales pipeline in CRM systems
- Track opportunities, activities, and revenue forecasts
- Ensure timely reporting and adherence to sales processes and KPIs
- Collaborate with Field Sales, Service Engineers, and Customer Support teams
- Work with regional stakeholders to align on strategy and opportunities
- Support tender processes and large contract negotiations when required
- Ensure contract accuracy, pricing compliance, and documentation standards
- Contribute to continuous improvement of sales processes and tools
- Maintain up-to-date knowledge of service offerings, pricing, and policies
Requirements
- Bachelor’s degree in Business Administration, Sales, Engineering, or a related field
- 2–5 years in inside sales, service sales, or account management
- Proven track record in B2B sales, ideally within service contracts or technical environments
- Experience in a multi-country or EMEA-focused role is an advantage
- Strong sales and negotiation skills with a customer-centric mindset
- Excellent communication and relationship-building abilities
- Ability to manage multiple accounts and prioritize effectively
- Proficiency in CRM systems (e.g., Salesforce, Dynamics) and MS Office
- Strong organizational and follow-up skills
- Fluency in English
- French or Spanish would be an advantage
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.
Are you a driven sales professional with a passion for building strong customer relationships and delivering value through service solutions?
We are looking for an **Inside Sales Specialist - Service Contract Sales** to help drive growth across the **EMEA region**.
In this role, you will play a key part in expanding service revenue, strengthening customer engagement, and supporting long-term partnerships while working closely with sales, service, and regional teams.
Tasks
- Drive the renewal of existing service contracts to maintain high retention rates
- Identify opportunities for upselling and cross-selling service offerings
- Proactively follow up on expiring contracts and generate new business
- Prepare and deliver quotations, proposals, and contract documentation
- Act as the primary inside sales contact for customers across EMEA
- Conduct outbound sales calls, email campaigns, and virtual meetings
- Understand customer needs and recommend appropriate service solutions
- Maintain an accurate sales pipeline in CRM systems
- Track opportunities, activities, and revenue forecasts
- Ensure timely reporting and adherence to sales processes and KPIs
- Collaborate with Field Sales, Service Engineers, and Customer Support teams
- Work with regional stakeholders to align on strategy and opportunities
- Support tender processes and large contract negotiations when required
- Ensure contract accuracy, pricing compliance, and documentation standards
- Contribute to continuous improvement of sales processes and tools
- Maintain up-to-date knowledge of service offerings, pricing, and policies
Requirements
- Bachelor’s degree in Business Administration, Sales, Engineering, or a related field
- 2–5 years in inside sales, service sales, or account management
- Proven track record in B2B sales, ideally within service contracts or technical environments
- Experience in a multi-country or EMEA-focused role is an advantage
- Strong sales and negotiation skills with a customer-centric mindset
- Excellent communication and relationship-building abilities
- Ability to manage multiple accounts and prioritize effectively
- Proficiency in CRM systems (e.g., Salesforce, Dynamics) and MS Office
- Strong organizational and follow-up skills
- Fluency in English
- French or Spanish would be an advantage
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo Flexi
- Language courses
- Sick days (4 days/year)
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