Back to all jobs
About the role
<h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">Who We Are:</span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></h3>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide we provide a platform of compliance solutions for multifamily property owners, operators and residents.</span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow. </span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego. </span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></p>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.</span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></p>
<h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">What You’ll Do:</span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></h3>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">The Insurance Solutions Analyst is the operational core of the Insurance Solutions team, responsible for the day-to-day execution that keeps Foxen's in-house P&C insurance agency and property damage liability waiver programs running. This role owns claims intake and triage, TPA coordination, FNOL management, customer and resident support, and ongoing reporting and Salesforce hygiene. You will report directly to the Director of Insurance Solutions.</span><span data-ccp-props="{"201341983":0,"335559685":-90,"335559740":240}"> </span></span></p>
<h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"3",201342449,"1",469777841,"Corbel",469777842,"Tahoma",469777843,"宋体",469777844,"Corbel",201341986,"1",469769226,"Corbel,Tahoma,宋体",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Key Responsibilities:</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></h3>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Claims Intake & Triage</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Monitor the Insurance Solutions inbox; review, triage, and respond to incident reports across CRM and communication platforms</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">Facilitate incident reporting to licensed Claims TPAs for the adjudication of claims on non</span><span data-ccp-charstyle="normaltextrun">-</span><span data-ccp-charstyle="normaltextrun">admitted commercial lines policies issued by carrier partners; escalate customer inquiries and concerns to the </span><span data-ccp-charstyle="normaltextrun">appropriate parties</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">in a timely manner</span><span data-ccp-charstyle="normaltextrun">.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Review FNOLs for accuracy and route to TPA;</span><span data-ccp-charstyle="normaltextrun"> </span><span data-ccp-charstyle="normaltextrun">confirm liability waiver program or </span><span data-ccp-charstyle="normaltextrun">renters</span><span data-ccp-charstyle="normaltextrun"> insurance coverage status for impacted residents</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Maintain follow-up tasks and daily CRM hygiene to ensure </span><span data-ccp-charstyle="normaltextrun">accurate</span><span data-ccp-charstyle="normaltextrun"> claim records and reporting</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Provide Foxen’s Legal team with necessary information to respond to </span><span data-ccp-charstyle="normaltextrun">regulator inquiries</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">TPA Coordination & Customer Support</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Serve as day-to-day operational contact for TPA coordination and claims support</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Address coverage questions from TPA, customers, and residents</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Respond to claims and coverage inquiries from customers and residents; handle escalation calls</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">When escalated for review, </span><span data-ccp-charstyle="normaltextrun">assist</span><span data-ccp-charstyle="normaltextrun"> in analyzing tenant </span><span data-ccp-charstyle="normaltextrun">renters</span><span data-ccp-charstyle="normaltextrun"> insurance policies to confirm landlord coverage and certificate of insurance requirements are met</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Set up external user access to claims and FNOL submission portals</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Work with the Relationship Management Team and Customer Success Managers on support tasks</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Documentation & Cross-Functional Support</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></strong></span></p>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Support the Relationship Management Team and Customer Success Managers during customer-facing meetings and training calls</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Create and </span><span data-ccp-charstyle="normaltextrun">maintain</span><span data-ccp-charstyle="normaltextrun"> reference documentation for operational and claims processes</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
</ul>
<h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;" data-contrast="auto">What Great Looks Like:</span></h3>
<ul>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">3</span><span data-ccp-charstyle="normaltextrun">+</span><span data-ccp-charstyle="normaltextrun"> years of hands-on claims handling experience</span><span data-ccp-charstyle="normaltextrun">,</span><span data-ccp-charstyle="normaltextrun"> TPA, carrier, MGA, or </span><span data-ccp-charstyle="normaltextrun">insurtech</span><span data-ccp-charstyle="normaltextrun"> claims operations preferred</span><span data-ccp-charstyle="normaltextrun">, </span><span data-ccp-charstyle="normaltextrun">with strong working knowledge of claims lifecycle, coverage structures, policy administration, and reserving</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Demonstrated </span><span data-ccp-charstyle="normaltextrun">expertise</span><span data-ccp-charstyle="normaltextrun"> in TPA coordination, FNOL intake, and Salesforce or similar CRM platforms</span><span data-ccp-charstyle="normaltextrun">. Y</span><span data-ccp-charstyle="normaltextrun">ou arrive knowing how claims operations run and are ready to own them from Day 1</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Proven ability to manage high-volume operational work with precision </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Strong background in customer and stakeholder communication </span><span data-ccp-charstyle="normaltextrun">and</span><span data-ccp-charstyle="normaltextrun"> comfortable handling escalation calls, explaining coverage requirements and scope of liability waiver program to residents, and working cross-functionally with various departments</span></span></span></li>
<li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":240}"><strong>Licensing Requirement:</strong> An active Property & Casualty (P&C) insurance license is preferred. Candidates who do not currently hold a license must be willing and able to obtain the required license upon hire, with support provided by Foxen.</span></span></li>
</ul>
747,000+ hidden jobs like this
Foxen and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
