Back to all jobs
About the role
<p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p>
<p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p>
<ul>
<li>Here For You (An attitude of service, empathy, and availability)</li>
<li>Own It (Drive and ownership)</li>
<li>Do the Right Thing (High integrity)</li>
<li>Be Positive (Great attitude and a can-do positive approach to challenges)</li>
</ul>
<p><span data-contrast="auto">Join our team and make a positive impact on the lives of others! We are looking for an <strong>Intake Specialist I</strong> for our team in Colorado.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><em><span class="TextRun SCXW98982991 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW98982991 BCX0">This is a Monday through Friday Hybrid position with 2 days remote and 3 days</span><span class="NormalTextRun SCXW98982991 BCX0"> at </span><span class="NormalTextRun SCXW98982991 BCX0">our beautiful Denver</span><span class="NormalTextRun SCXW98982991 BCX0">, CO</span><span class="NormalTextRun SCXW98982991 BCX0"> office</span><span class="NormalTextRun SCXW98982991 BCX0"> (near </span><span class="NormalTextRun SCXW98982991 BCX0">the Denver Tech Center</span><span class="NormalTextRun SCXW98982991 BCX0">). </span></span><span class="EOP SCXW98982991 BCX0" data-ccp-props="{"335557856":16777215,"335559738":220,"335559739":220}"> </span></em></p>
<p><span data-contrast="none">The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care."</span></p>
<p><span data-contrast="none">This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center.</span></p>
<p><strong><em>Position Overview: </em></strong></p>
<ul>
<li><span data-contrast="none">Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process </span><span data-ccp-props="{"335557856":16777215,"335559738":220,"335559739":220}"> </span></li>
<li><span data-contrast="none">Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care</span></li>
<li><span data-contrast="none">Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance </span><span data-ccp-props="{"335557856":16777215,"335559738":220,"335559739":220}"> </span></li>
<li><span data-contrast="none">Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor</span></li>
<li><span data-contrast="none">Consistently meets monthly performance metrics consisting of starting patients on Care and call handling</span></li>
</ul>
<p><span data-ccp-props="{"335557856":16777215,"335559738":220,"335559739":220}"><em><strong>Every day you will:</strong></em></span></p>
<ul>
<li><span data-contrast="auto">Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time</span><span data-ccp-props="{"335557856":16777215,"335559739":220}"> </span></li>
<li><span data-contrast="auto">Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="none">Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization </span><span data-ccp-props="{"335557856":16777215,"335559739":220}"> </span></li>
<li><span data-contrast="none">Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest </span><span data-ccp-props="{"335557856":16777215,"335559739":220}"> </span></li>
<li><span data-contrast="none">Adhere to HIPAA guidelines</span><span data-ccp-props="{"335557856":16777215,"335559739":220}"> </span></li>
</ul>
<p><em><strong><span data-ccp-props="{"335557856":16777215,"335559739":220}">Our ideal candidate will possess:</span></strong></em></p>
<ul>
<li><span data-contrast="none">Experience in managing a high volume of inbound and outbound calls </span><span data-ccp-props="{"335557856":16777215,"335559738":220}"> </span></li>
<li><span data-contrast="none">A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience</span><span data-ccp-props="{"335557856":16777215,"335559738":220}"> </span></li>
<li><span data-contrast="none">Ability to articulate case statuses through detailed notes on salesforce</span><span data-ccp-props="{"335557856":16777215,"335559738":220}"> </span></li>
<li><span data-contrast="none">Ability to resolve issues over the telephone with eager clients comfortably</span><span data-ccp-props="{"335557856":16777215,"335559738":220}"> </span></li>
<li><span data-contrast="none">Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues</span> </li>
</ul>
<p><strong><span data-contrast="none">Nice-to-Haves:</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":220,"335559740":276}"> </span></p>
<ul>
<li><span data-contrast="none">2+ years of relevant experience in a similar position is preferred </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":220,"335559740":276}"> </span></li>
<li><span data-contrast="none">Bilingual in Spanish, or other languages desired </span><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559738":220,"335559740":276}"> </span></li>
<li><span data-contrast="none">Salesforce proficiency<br><br></span></li>
</ul>
<p><strong><span data-contrast="auto">Why work at FreedomCare?</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><em><span data-contrast="auto">At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.</span></em><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> <br><em>#INDHV</em></span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span class="ui-provider eo buu bml buv buw bux buy buz bva bvb bvc bvd bve bvf bvg bvh bvi bvj bvk bvl bvm bvn bvo bvp bvq bvr bvs bvt bvu bvv bvw bvx bvy bvz bwa" style="font-size: 14px;">At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$20</span><span class="divider">—</span><span>$23 USD</span></div></div></div>
Perks & benefits
- Medical Insurance
747,000+ hidden jobs like this
FreedomCare and thousands of companies post here first — often days before LinkedIn or Indeed. Your first 5 applications are free; go Pro to apply without limits.
Everything Pro unlocks:
- Unlimited applications — free stops at 5
- Track every application in one place
- Apply straight to the source, one click
- Save & organize roles you love
- Roles pulled from company boards before the big sites
