Intake Specialist

<p data-start="270" data-end="300"><strong><span style="font-size: 12pt;">About Johnson Law Group</span></strong></p> <p data-start="302" data-end="644"><span style="font-size: 12pt;">Johnson Law Group is a nationally recognized personal injury firm committed to delivering exceptional service and securing justice for individuals who have been wrongfully injured. With offices across the U.S. and the U.K., we continue to expand our reach while maintaining a client-first approach built on compassion, urgency, and results.</span></p> <p data-start="646" data-end="820"><span style="font-size: 12pt;">As our Personal Injury team grows, we’re bringing intake onsite to ensure 24/7 coverage and an elevated experience for our clients especially during our highest-volume hours.</span></p> <p data-start="827" data-end="851"><strong><span style="font-size: 12pt;">Position Overview</span></strong></p> <p data-start="853" data-end="1304"><span style="font-size: 12pt;">We are seeking an experienced client-focused Intake Specialist to join our Houston office and support our Personal Injury department. This role is critical to our client experience and conversion success. You will be the first point of contact for individuals seeking legal help, handling calls with urgency, professionalism, and empathy, while assessing case viability and converting qualified leads into signed clients.</span></p> <p data-start="1306" data-end="1451"><span style="font-size: 12pt;"><span class="BZ_Pyq_fadeIn">This </span><span class="BZ_Pyq_fadeIn">role requires</span><span class="BZ_Pyq_fadeIn">&nbsp;</span><span class="BZ_Pyq_fadeIn">someone </span><span class="BZ_Pyq_fadeIn">with </span><span class="BZ_Pyq_fadeIn">strong </span><span class="BZ_Pyq_fadeIn">customer </span><span class="BZ_Pyq_fadeIn">service </span><span class="BZ_Pyq_fadeIn">experience </span><span class="BZ_Pyq_fadeIn">in </span><span class="BZ_Pyq_fadeIn">a </span><span class="BZ_Pyq_fadeIn">high-</span><span class="BZ_Pyq_fadeIn">volume </span><span class="BZ_Pyq_fadeIn">call </span><span class="BZ_Pyq_fadeIn">environment</span><span class="BZ_Pyq_fadeIn">, </span><span class="BZ_Pyq_fadeIn">who </span><span class="BZ_Pyq_fadeIn">can </span><span class="BZ_Pyq_fadeIn">build </span><span class="BZ_Pyq_fadeIn">rapport </span><span class="BZ_Pyq_fadeIn">quickly, </span><span class="BZ_Pyq_fadeIn">manage </span><span class="BZ_Pyq_fadeIn">sensitive </span><span class="BZ_Pyq_fadeIn">conversations, </span><span class="BZ_Pyq_fadeIn">and </span><span class="BZ_Pyq_fadeIn">thrive </span><span class="BZ_Pyq_fadeIn">in </span><span class="BZ_Pyq_fadeIn">a </span><span class="BZ_Pyq_fadeIn">fast-</span><span class="BZ_Pyq_fadeIn">paced </span><span class="BZ_Pyq_fadeIn">setting. </span><span class="BZ_Pyq_fadeIn">A </span><span class="BZ_Pyq_fadeIn">sales-</span><span class="BZ_Pyq_fadeIn">oriented </span><span class="BZ_Pyq_fadeIn">mindset </span><span class="BZ_Pyq_fadeIn">is </span><span class="BZ_Pyq_fadeIn">preferred </span><span class="BZ_Pyq_fadeIn">but </span><span class="BZ_Pyq_fadeIn">not </span><span class="BZ_Pyq_fadeIn">required.</span></span></p> <p data-start="1458" data-end="1485"><strong><span style="font-size: 12pt;">Key Responsibilities</span></strong></p> <ul> <li style="font-size: 12pt;" data-start="1489" data-end="1587"><span style="font-size: 12pt;">Serve as the first point of contact for potential clients calling in.</span></li> <li style="font-size: 12pt;" data-start="1590" data-end="1685"><span style="font-size: 12pt;">Conduct thorough screening of personal injury inquiries to assess case criteria and firm fit.</span></li> <li style="font-size: 12pt;" data-start="1688" data-end="1790"><span style="font-size: 12pt;">Communicate with empathy, professionalism, and urgency, representing the firm’s values at all times.</span></li> <li style="font-size: 12pt;" data-start="1793" data-end="1924"><span style="font-size: 12pt;">Convert qualified leads into signed clients through effective questioning, rapport-building, and clear explanation of next steps.</span></li> <li style="font-size: 12pt;" data-start="1927" data-end="1997"><span style="font-size: 12pt;">Maintain high conversion rates in alignment with departmental goals.</span></li> <li style="font-size: 12pt;" data-start="2000" data-end="2088"><span style="font-size: 12pt;">Accurately input and update client information into the firm’s case management system.</span></li> <li style="font-size: 12pt;" data-start="2091" data-end="2194"><span style="font-size: 12pt;">Coordinate with the daytime intake, legal assistants, and paralegals to ensure seamless case handoff.</span></li> <li style="font-size: 12pt;" data-start="2197" data-end="2257"><span style="font-size: 12pt;">Manage high call volume and prioritize tasks in real time.</span></li> <li style="font-size: 12pt;" data-start="2260" data-end="2348"><span style="font-size: 12pt;">Follow all intake protocols, scripts, compliance standards, and escalation procedures.</span></li> <li style="font-size: 12pt;" data-start="2351" data-end="2441"><span style="font-size: 12pt;">Uphold client confidentiality and maintain professionalism during sensitive conversations.</span></li> </ul> <p data-start="2448" data-end="2469"><strong><span style="font-size: 12pt;">Qualifications</span></strong></p> <ul> <li style="font-size: 12pt;" data-start="2473" data-end="2536"><span style="font-size: 12pt;"><span class="BZ_Pyq_fadeIn">Strong </span><span class="BZ_Pyq_fadeIn">customer </span><span class="BZ_Pyq_fadeIn">service </span><span class="BZ_Pyq_fadeIn">experience </span><span class="BZ_Pyq_fadeIn">in </span><span class="BZ_Pyq_fadeIn">a </span><span class="BZ_Pyq_fadeIn">high </span><span class="BZ_Pyq_fadeIn">call-</span><span class="BZ_Pyq_fadeIn">volume </span><span class="BZ_Pyq_fadeIn">environment</span><span class="BZ_Pyq_fadeIn">&nbsp;</span>(required).</span></li> <li style="font-size: 12pt;" data-start="2539" data-end="2617"><span style="font-size: 12pt;">Proven high conversion rates in a similar intake or call center role.</span></li> <li style="font-size: 12pt;" data-start="2620" data-end="2718"><span style="font-size: 12pt;">Strong communication skills with the ability to de-escalate, empathize, and build quick rapport.</span></li> <li style="font-size: 12pt;" data-start="2721" data-end="2776"><span style="font-size: 12pt;">Ability to work independently.</span></li> <li style="font-size: 12pt;" data-start="2779" data-end="2837"><span style="font-size: 12pt;">High attention to detail and strong data-entry accuracy.</span></li> <li style="font-size: 12pt;" data-start="2840" data-end="2897"><span style="font-size: 12pt;">Ability to handle fast-paced, high-volume environments.</span></li> <li style="font-size: 12pt;" data-start="2900" data-end="2940"><span style="font-size: 12pt;">Bilingual (English/Spanish) is a plus.</span></li> <li style="font-size: 12pt;" data-start="2943" data-end="2988"><span style="font-size: 12pt;">Reliable, consistent attendance is essential.</span></li> </ul> <p data-start="2995" data-end="3018"><strong><span style="font-size: 12pt;">Shift &amp; Schedule</span></strong></p> <ul> <li style="font-size: 12pt;" data-start="3022" data-end="3067"><span style="font-size: 12pt;">Full-time, onsite in our Houston office&nbsp;</span></li> <li style="font-size: 12pt;" data-start="3070" data-end="3143"> <div>Schedule<strong>:</strong> Fixed schedule of 12:00 p.m.–9:00 p.m., starting after 4 weeks of training.&nbsp; <div>You will work five consecutive days each week and receive one weekend day off.</div> </div> </li> </ul> <p data-start="3150" data-end="3184"><strong><span style="font-size: 12pt;">Why Join Johnson Law Group?</span></strong></p> <ul> <li style="font-size: 12pt;" data-start="3188" data-end="3290"><span style="font-size: 12pt;">Opportunity to be part of a high-performing, mission-driven team focused on helping injured clients.</span></li> <li style="font-size: 12pt;" data-start="3293" data-end="3359"><span style="font-size: 12pt;">Stable, growing firm with nationwide and international presence.</span></li> <li style="font-size: 12pt;" data-start="3362" data-end="3440"><span style="font-size: 12pt;">Supportive leadership and strong emphasis on training, quality, and service.</span></li> <li style="font-size: 12pt;" data-start="3443" data-end="3489"><span style="font-size: 12pt;">Competitive compensation and benefits package.</span></li> </ul> <p>&nbsp;</p>