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About the role
<p><span class="TextRun SCXW210970178 BCX4" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW210970178 BCX4"><a href="https://steadfasthealth.com">Steadfast Health</a> was founded to </span><span class="NormalTextRun SCXW210970178 BCX4">establish</span><span class="NormalTextRun SCXW210970178 BCX4"> a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when </span><span class="NormalTextRun SCXW210970178 BCX4">they’re</span><span class="NormalTextRun SCXW210970178 BCX4"> most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth. </span></span><span class="EOP SCXW210970178 BCX4" data-ccp-props="{}"> </span></p>
<h3><strong><span data-contrast="none">The Role</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></h3>
<p><span data-contrast="none">Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and make sure no one falls through the cracks. </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<h3><strong><span data-contrast="none">What You'll Own</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></h3>
<p><strong><span data-contrast="none">Intake & Enrollment (80%)</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="none">Be the first point of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the very first interaction</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can act on</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Proactively manage the schedule to minimize gaps and keep the Care Team running at full capacity</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Keep thorough, accurate records in patient charts and our CRM</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Ongoing Patient Support (20%)</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="none">Conduct outreach for appointment reminders, rescheduling, and follow-up needs</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Bring ground-level insights to the Care Team </span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What We're Looking For</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="none">2+ years of healthcare experience spanning at least some of the following: scheduling, patient support, referrals, billing, or insurance navigation</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Familiarity with healthcare and payer terminology, with a baseline understanding of addiction medicine</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">A genuine commitment to serving people with SUD and co-occurring mental health conditions</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Comfort working across digital tools: Microsoft Office, video conferencing, spreadsheets, CRMs, and whatever else the job requires</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Strong written and verbal communication skills built for a remote environment — clear, warm, and responsive</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Self-directed and organized, with the ability to manage competing priorities without losing the details</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">A collaborative spirit and a patient-first mindset — you advocate, you follow through, and you take the work seriously</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li style="font-style: italic;"><em><span data-ccp-props="{"134233117":true,"134233118":true}">We are currently prioritizing candidates who reside in the states we provide services, which include Ohio, Tennessee, and North Carolina</span></em></li>
</ul>
<p><strong><span data-contrast="none">Bonus Points</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li><span data-contrast="none">Experience in a startup or other fast-moving environment where processes are still being built</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Direct experience in SUD treatment settings</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
<li><span data-contrast="none">Bilingual in English and Spanish</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></li>
</ul>
<h3><strong><span data-contrast="auto">Some of the Benefits </span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></h3>
<ul>
<li><strong><span data-contrast="none">Healthcare Coverage: </span></strong><span data-contrast="none">Medical, dental and vision insurance</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="none">Time Off: </span></strong><span data-contrast="none">Flexible time off with generous PTO, floating paid holidays, and paid volunteer days </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="none">Re-Fuel Days: </span></strong><span data-contrast="none">4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><strong><span data-contrast="none">Employee Assistance Program (EAP):</span></strong><span data-contrast="none"> Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="none">401K Match up to 5%</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="none">100% employer-paid short-term and long-term disability and employer-sponsored life insurance </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"><span class="a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none">SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace</span></span></li>
<li><span data-contrast="none">A long-term commitment to reasonable caseloads and representation on the leadership team </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="none">An opportunity to get in at the ground level and shape how we grow!</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<hr>
<p data-start="89" data-end="396"><strong data-start="89" data-end="114"><span data-contrast="auto"><strong>Schedule:</strong> </span></strong><span data-contrast="auto"><span data-contrast="none">This role follows the anticipated schedule of </span></span><span data-contrast="auto"><span data-contrast="none">Monday - Friday, 8:30a - 5:00p EST</span><span data-contrast="none">. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.<span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></span></span></p>
<p class="font-claude-response-body break-words whitespace-normal">This is a full-time, W-2 position with a starting pay range of<span class="Apple-converted-space"> </span><strong>$24.00–$27.00 per hour</strong>, commensurate with experience.</p>
<hr>
<p data-start="89" data-end="396"><strong data-start="89" data-end="114">Physical Requirements</strong><br data-start="114" data-end="117">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.<em> </em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Prolonged periods of sitting at a desk and working at a computer</li>
<li>Continuous use of a keyboard, mouse, and telephone or headset for extended periods</li>
<li>Ability to read and review information on a computer screen for sustained periods</li>
<li>Sufficient hearing and speech to communicate clearly by phone and video in a professional setting</li>
<li>Occasional need to set up, adjust, or troubleshoot a home office workstation</li>
<li>Ability to remain attentive and focused during high-volume call periods</li>
</ul>
<p><strong><span data-contrast="auto">Investors & Partners </span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Steadfast Health is proudly funded by </span><a href="https://www.gv.com"><strong><span data-contrast="auto">Google Ventures (GV)</span></strong></a><span data-contrast="auto"> and launched out of </span><a href="https://tripleaim.com"><strong><span data-contrast="auto">Triple Aim Partners</span></strong></a><span data-contrast="auto">. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care. </span><span data-ccp-props="{}"> </span></p><div class="content-conclusion"><p> </p>
<p> </p></div>
Perks & benefits
- 401k
- Vision Insurance
- Medical Insurance
- Unlimited Vacation
- Paid Time Off
- Pension Matching
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