Integration Manager

<p><strong>Role: Integration Manager</strong><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></p> <p><strong>Reports To: </strong>Director, Integrations &nbsp;</p> <p><strong>Company:</strong> Thrive Physical Therapy Partners (a TDP Portfolio Company)&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</p> <p><strong>Position Summary</strong>:</p> <p>The Integration Manager serves as a hybrid operational leadership and execution role within the Integrations team, responsible for driving integration activities from pre-close through post-close stabilization. This role leads to partner-facing integration efforts, manages cross-functional coordination across internal departments, facilitates employee transition and onboarding discussions, and ensures operational milestones and deliverables are successfully executed throughout the integration lifecycle. Acting as a primary liaison between prospective partners and Thrive’s internal teams, the Integration Manager balances hands-on tactical execution with relationship management, operational discovery, and integration ownership in a fast-paced, high-growth environment.</p> <p><strong>Essential Duties and Responsibilities</strong>:</p> <ul> <li>Project &amp; Timeline Ownership <ul> <li>Own and manage integration timelines within Monday.com, ensuring alignment across pre-close and post-close milestones.</li> <li>Lead recurring integration meetings with internal departments and external partners, establishing agendas, priorities, and follow-up actions.</li> <li>Drive engagement and accountability across cross-functional workstreams including Payroll, Finance, Operations, HR, RCM, IT, and Compliance.</li> <li>Identify operational risks, delays, dependencies, or blockers and proactively coordinate resolution efforts.</li> <li>Represent Thrive and the Integrations team in partner meetings, onboarding discussions, and onsite presentations to ensure alignment on expectations, timelines, and transition readiness.</li> <li>Maintain visibility into integration progress and escalate concerns appropriately to leadership when needed.</li> </ul> </li> <li>Operational Discovery &amp; Transition Leadership</li> <li>Conduct operational discovery discussions with prospective partners and staff to understand workflows, staffing structures, systems, operational processes, and transition considerations.</li> <li>Identify operational risks, employee experience concerns, onboarding dependencies, and workflow gaps that may impact integration success.</li> <li>Translate operational findings into actionable follow-up items and transition plans for internal departments.</li> <li>Facilitate employee transition conversations related to onboarding expectations, payroll conversion, benefits enrollment, retirement plans, PTO transitions, and onboarding processes.</li> <li>Support change-management efforts by helping employees and partners navigate organizational transition with clarity, responsiveness, and professionalism.</li> <li>Partner closely with Operations and leadership teams to ensure continuity of day-to-day practice operations throughout the integration process.</li> <li>Tactical Execution &amp; Partner Support <ul> <li>Serve as a primary point of contact for prospective partners throughout the integration process, delivering a responsive, professional, and “white glove” onboarding experience from announcement through closing day.</li> <li>Provide hands-on support for onboarding logistics, systems access, credential collection, vendor transitions, and navigation of internal processes.</li> <li>Execute operational and administrative integration tasks including ADP onboarding setup, employee data collection, survey distribution, onboarding imports, documentation management, and delivery of transition materials.</li> <li>Support operational transition activities such as bill-pay coordination, access management, vendor onboarding, and implementation follow-up systems.</li> <li>Assist with onsite and remote go-live support to ensure operational readiness and successful day-one execution.</li> <li>Maintain organized and accurate integration documentation, partner notes, and transition records within centralized systems.</li> </ul> </li> <li>Integration Diligence, Monitoring &amp; Follow-Up <ul> <li>Conduct ongoing operational diligence throughout the integration lifecycle to ensure alignment with transition requirements, timelines, and organizational objectives.</li> <li>Collect, organize, and validate documentation, operational data, and partner deliverables required for successful onboarding and transition execution.</li> <li>Proactively follow up on outstanding items, clarify inconsistencies, and escalate risks to maintain integration momentum.</li> <li>Monitor diligence workflows, implementation dependencies, and onboarding milestones to ensure visibility and accountability across all stakeholders.</li> <li>Support continuity between diligence findings and operational execution by communicating key integration considerations to internal teams.</li> </ul> </li> <li>Cross-Functional Coordination <ul> <li>Serve as a liaison between partners and internal departments to facilitate alignment, communication, and timely execution of integration activities.</li> <li>Coordinate cross-functional collaboration across Payroll, Benefits, HR, Finance, Operations, IT, Compliance, and RCM teams.</li> <li>Drive follow-up and accountability across departments, helping maintain integration momentum in a fast-paced environment.</li> <li>Prepare internal transition documentation, operational summaries, and handoff materials to support post-close stabilization.</li> <li>Participate in integration planning discussions, status reviews, and organizational readiness meetings.</li> </ul> </li> </ul> <p>&nbsp;</p> <ul> <li>Ability to travel domestically up to 25%, including occasional overnight travel, as needed to support integration activities and onsite partner engagement.</li> <li>Performs other related duties as assigned to support the team and organizational goals.</li> </ul> <p><strong>Qualifications</strong>:</p> <ul> <li>Bachelor’s degree required, with at least 5 years of experience in project coordination, client onboarding, or integration/implementation roles—ideally within a customer service-oriented environment.</li> <li>Experience working within healthcare, private equity-backed, or other client/service-oriented environments is preferred but not required.</li> <li>Excellent organizational abilities, prioritization skills, and attention to detail.</li> <li>Ability to adapt quickly to changing needs/timelines without loss of momentum.</li> <li>Strong demonstrated verbal, written, and presentation communication skills.</li> </ul> <p>&nbsp;</p> <p><strong>Technical Skills:</strong></p> <ul> <li>Proficient in Microsoft Office Suite, including Word, Excel, SharePoint, PowerPoint, and Outlook</li> <li>Comfortable with virtual meeting platforms, including setup, hosting, and participation protocols</li> <li>Familiarity with project management tools such as Monday.com</li> <li>Experience with CRM software is a plus</li> </ul> <p><strong>Physical Requirements: </strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Must be able to travel domestically via plane and motor vehicle, up to 25% travel may be required.</li> <li>Motor skills include keyboarding manipulation for data entry.</li> <li>The person in this position needs to occasionally move about inside the office to access filing cabinets, supplies, and office machinery.</li> <li>This role requires frequent communication with partners and managers at remote locations via email and phone, with the ability to exchange clear and accurate information.</li> </ul> <p><strong>&nbsp;</strong></p> <p><strong>Work Location: </strong>Hybrid - Chicago, IL</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>&nbsp;</strong></p> <p><strong>&nbsp;</strong></p>