Integration Support Specialist

What you'll be doing

• Support external development teams integrating with Bede’s Platform APIs 
• Provide best-practice guidance for integrating front-end applications with RESTful APIs 
• Work closely with internal API developers to shape API design and ensure compatibility with client use cases and full user journeys. 
• Supporting API Management configuration and setup, with the tooling including Microsoft Azure API Manager  

• Attend client calls, workshops, and technical sessions to provide expert-level support and clarity around API integration design and front-end implementation 
• Coordinate with internal teams, product specialists, and client stakeholders to ensure alignment across complex, multi-system integrations. 
• Build and maintain strong relationships with clients, vendors and partners to ensure successful technical outcomes. 

What we are looking for

• Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical stakeholders. 
• Strong proficiency in front‑end development (e.g., JavaScript/TypeScript, React/Vue, CSS, HTML) and understanding of how modern apps consume APIs and Adobe content. 
• Solid experience working with RESTful APIs for user‑facing applications. 
• Ability to diagnose and troubleshoot integration issues across web, mobile, API layers, and CMSs 
• Strong collaborative skills for working across engineering, product and client teams. 
• Experience with Agile delivery and tools such as Jira. 

• Hands-on experience with AEM – components, templates, content fragments, dispatcher basics. 
• Adobe Target – activity setup, QA, implementation troubleshooting, client-side vs. server-side delivery. 
• Adobe Campaign or Journey Optimizer – trigger setup, event-based workflows, transactional messaging integrations. 
• Experience creating or consuming AEM‑based APIs or integrating AEM with external systems. 
• Understanding of user journeys in industries such as online gaming, betting, or digital entertainment. 
• Familiarity with software development best practices (code quality, Git workflows, code reviews). 
• Creative problem-solving skills with the ability to work through complex technical challenges. 
• Demonstrated interest in keeping up with modern front-end, API, and digital experience technologies. 
• Familiarity of React Native applications and ability to debug client issues. 

What we can offer you

• A friendly, flexible and trust-based approach to working 
• 25 days annual leave, plus 8 bank holidays and usually a generous Christmas break 
• Fully matched private pension scheme (up to 8%) 
• Bupa private healthcare from day one, including cash plan benefits, dental and optical cover (covers all pre-existing conditions) 
• Life assurance cover of 4x your annual salary 
• Employee Assistance Programme (via Bupa), providing confidential support and practical advice whenever you might need it 
• Access to Calm - the #1 app for meditation and sleep 
• Innovation and learning – space to develop skills, try new ideas and experiment, with an annual hackathon where some ideas make it into real work. 
• A work-owned mobile phone or tablet of your choice, with the monthly contract covered by us 
• A great office setup – free snacks and drinks every day, plus regular food vans from some of the best places in Newcastle 
• Bede Bucks – exclusive colleague discounts and access to a wellbeing platform 
• Lots of social events – both in and outside of working hours 
• Referral programme – help us grow the team and receive a referral bonus of up to £3,000 (pre-tax, subject to scheme terms) 
• Bede swag – including hoodies, t-shirts and our much-loved Bede socks 
• Bede Holidays – extra discretionary days off through the year as a thank-you for the great work our teams do