Inventory Team Lead, Google Store Retail Miami

Google Inventory Team Lead

Essential Functions of this Position:

• Lead and promote radically helpful environment by supporting product flow from receiving to customer
  purchase 
• Supervise and execute operational tasks including cycle counts, replenishment, reporting, visual
  standards, stock flow and stockroom organization.
• Manage omni-channel systems including buy online and pick up in store.
• Manage spare parts inventory and store supply inventory.
• Process receiving, shipping, transfers including chargebacks and damaged goods.
• Mentor, train and foster team environment to deliver customer centric operational excellence.
• Supervise inventory preparation for new product launches, execute visual merchandising directives
  and communicate critical inventory levels.
• Work closely with leadership to anticipate and plan for changing inventory and staffing needs.
• Meet & greet customers, assist with sales and complete transactions when necessary.
• Ability to act as first line to de-escalate and resolve customer issues.
• Ability to address and support Inventory associate questions.

Inventory:

• Accountable for adhering to the inventory standards
• Create inventory success through collaboration as a team, not solely as an individual contributor
• Maintain inventory accuracy by identifying and correcting stock variances
• Lead stock and teams through the accurate and timely completion of daily inventory tasks
• Assume responsibility for compliance of all retail inventory processes
• Ensure all stockroom organizational and safety standards are maintained
• Manage efficient and effective handling of all merchandise from shipment receipt, processing, and
  planogram floor sets
• Review replenishment and in-transit reports to plan for merchandise placement substitution if
  needed
• Track productivity and ensure the team is meeting company standards for all visual merchandising
  tasks
• Oversee implementation of all visual merchandising planogram instruction and ensure the
  presentation meets brand standards

Supervise personnel to:

• Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue
  and productivity
• Consistently demonstrate excellent interpersonal, leadership, and coaching skills
• Create a work environment where motivated people can excel, exceeding daily ownership goals
• Oversee floor experience - act as floor leader to ensure consumers receive a world-class experience
• Support team and assist with consumer interactions and transactions
• Coach associates on opportunities with consumer interactions, recognize positive performance and
  hold associates accountable for poor performance

Management and Development:

• Inspire and engage associates by motivating team to succeed
• Promote passion, pride and commitment
• Lead by example and serve as a resource for product knowledge
• Develop associates for growth and promotion by delegating appropriate responsibilities and
  inspecting completion
• Coach to all competences to ensure consistency of expectations within location
• Improve associate engagement through appropriate behaviors and actions
• Observe and coach associates to provide feedback around consumer experience technique
  effectiveness and providing excellent consumer service
• Resolve quickly any fraud issues communicated by security; may involve working with security or
  finance team

Product Launches:
 

• Partner with management and other appropriate parties to successfully launch new products,
  services and processes and to review staffing forecast plan
• Actively inspect post-launch and drive improved results with best practices
• Inspect that associates are properly trained on new products and promotions to demonstrate and
  discuss with confidence
• Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or
  discipline as appropriate
• Coordinate with security, facilities and management to ensure smooth product launch-day execution
  including operations, staffing and scheduling
• Responsible for activity in space at all times
• Employ scheduling tool to properly staff and meet business needs, training and special events such
  as product launches.

Compliance:

• Drive compliance of procedures and policies
• Ensure timely completion of required training to empower personnel to succeed
• Implement, execute and inspect existing and new retail programs, tools and training
• Responsible for ensuring the training for associates to ensure they have the appropriate level of
  system/tool access for their roles and responsibilities.
   

Other:

• Manage 6-8 MOD segments per week
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
• Assist management in assigning the following: breaks, opening/closing tasks, & holding teamaccountable to their attendance
• Support management needs
• Other duties as assigned.