Investment Relationship Associate

<table width="450"> <tbody> <tr> <td width="138"> <p><strong>Job Title:</strong></p> </td> <td width="312"> <p>Investment Relationship Associate</p> </td> </tr> <tr> <td width="138"> <p><strong>Department: </strong></p> </td> <td width="312"> <p>Client Service &amp; Operations</p> </td> </tr> <tr> <td width="138"> <p><strong>Level &amp; Status</strong></p> </td> <td width="312"> <p>P3, Exempt</p> </td> </tr> </tbody> </table> <p><strong>&nbsp;</strong></p> <p><strong>Position Description:</strong></p> <p><em>The Investment Relationship Associate&nbsp;supports the Investment Team by executing operational and administrative processes related to account setup, maintenance, documentation, and routine transactions. This role ensures&nbsp;accurate&nbsp;processing of investment activity&nbsp;in accordance with&nbsp;established policies and procedures and serves as a primary point of contact for routine&nbsp;advisors&nbsp;and internal requests.&nbsp;The position focuses on transaction accuracy,&nbsp;document management, and service delivery&nbsp;in accordance with&nbsp;established guidelines.&nbsp;</em></p> <p><em>&nbsp;</em></p> <p><strong>Duties &amp; Responsibilities:</strong></p> <ul> <li><em>Serve as&nbsp;an authorized&nbsp;signer.&nbsp;</em></li> <li><em>Assist&nbsp;in the&nbsp;process&nbsp;of&nbsp;new&nbsp;account setups, transfers, and maintenance requests.&nbsp;</em></li> <li><em>Serve as&nbsp;a Ghost Signer during&nbsp;absences.&nbsp;&nbsp;</em></li> <li><em>Review&nbsp;assigned account liquidations under established procedures.&nbsp;&nbsp;</em></li> <li><em>Monitor shared inboxes and&nbsp;respond&nbsp;to routine inquiries.&nbsp;</em></li> <li><em>Resolve Salesforce cases, locked logins, and system access requests&nbsp;as assigned.&nbsp;</em></li> <li><em>Provide direct communication&nbsp;to&nbsp;advisors, custodians, and internal leadership.&nbsp;&nbsp;</em></li> <li><em>Coordinate&nbsp;paperwork and&nbsp;document corrections.&nbsp;</em></li> <li><em>Load and&nbsp;maintain&nbsp;completed&nbsp;documents&nbsp;within document management systems.&nbsp;</em></li> <li><em>Provide standard account information to advisors and internal teams.&nbsp;</em></li> <li><em>Monitor workflow queues to ensure&nbsp;timely&nbsp;processing.&nbsp;</em></li> <li><em>Support special projects and high-volume periods.&nbsp;</em></li> <li><em>Escalate non-standard inquires&nbsp;to senior staff.&nbsp;</em></li> </ul> <p><em>&nbsp;</em></p> <p><strong>Decision-Making Authority&nbsp;</strong></p> <ul> <li><em>Execute&nbsp;approved processes.&nbsp;</em></li> <li><em>Determine&nbsp;workflow prioritization.&nbsp;</em></li> <li><em>Refer exceptions and complex matters to senior staff.&nbsp;</em></li> </ul> <p><em>&nbsp;</em></p> <p><strong>Scope &amp; Impact&nbsp;</strong></p> <ul> <li><em>Direct impact on operational efficiency and service quality.&nbsp;</em></li> <li><em>Support compliance through&nbsp;accurate&nbsp;execution.&nbsp;</em></li> <li><em>Limited financial or regulatory discretion.&nbsp;</em></li> </ul> <p><em>&nbsp;</em></p> <p><strong>AI &amp; Technology Proficiency</strong></p> <ul> <li><em>Applies AI-powered tools (e.g., workflow automation, document processing assistants, CRM AI features) to improve accuracy, reduce manual effort, and increase throughput on routine and moderately complex operational tasks.</em></li> <li><em>Identifies opportunities to leverage AI and automation in investment operations workflows; contributes analysis and recommends process improvements for review by senior team professionals.</em></li> </ul> <p><em>&nbsp;</em></p> <p><strong>Skills &amp; Qualifications&nbsp;</strong></p> <ul> <li><em>Bachelor’s degree in finance, business, economics, or a related field</em></li> <li><em>2–3+ years&nbsp;of experience in financial services, document processing, or investment support functions</em></li> <li><em>Demonstrated ability to assess unusual circumstances, devise solutions with limited information, and suggest variations in approach to resolve diverse operational issues</em></li> <li><em>Proficiency in Microsoft Office applications and experience using CRM or workflow-tracking platforms</em></li> <li><em>Proven ability to work independently with minimal day-to-day instruction; exercises judgment within defined procedures and contributes to process analysis and investigation</em></li> <li><em>Complete understanding of investment account structures, operational processes, and professional discipline principles, with capacity to advise others on complex matters</em></li> <li><em>Familiarity with donor-advised funds&nbsp;or willingness to learn DAF concepts preferred</em></li> </ul> <p><strong>&nbsp;</strong></p> <p>&nbsp;</p><div class="content-conclusion"><p style="text-align: center;"><em>Ren is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law</em><em>.</em></p></div>