IT Administrator

About the company

About the role

Responsibilities

• Administer identity and access management platforms such as Okta, including user lifecycle workflows, group management, MFA enforcement, and access provisioning.
• Support SSO and SCIM integrations between IAM systems and core SaaS platforms including Google Workspace, Slack, Notion, and other internal tools.
• Enforce least-privilege access principles and execute periodic access reviews and audit support activities.
• Manage secure and timely onboarding and offboarding workflows, including account provisioning, access configuration, device coordination, and secure deactivation.
• Support macOS endpoint management using platforms such as Addigy or Kandji, including device enrollment, compliance monitoring, and configuration enforcement.
• Coordinate device logistics including preparation, shipping, replacements, and secure recovery of assets during offboarding.
• Provide Tier 1 and Tier 2 IT support across identity systems, SaaS applications, access issues, and macOS endpoints.
• Perform structured troubleshooting and root cause analysis to resolve recurring operational issues and strengthen system reliability.
• Contribute to low-code and no-code automation initiatives, including Okta Workflows, to reduce manual effort and improve process consistency.
• Support vendor lifecycle processes including onboarding, access reviews, renewals, and asset tracking.

Requirements

• 2 to 5+ years of experience in IT support, IT operations, or systems-focused roles, including experience as a Senior IT Support Engineer, IT Engineer, or 1 to 2 years as a Junior IT Administrator.
• Experience providing Tier 1 to 2 IT support in a SaaS-heavy environment.
• Solid understanding of identity and access management fundamentals including SSO, SCIM, MFA, and role-based access control.
• Hands-on experience with IAM platforms such as Okta, Azure AD, or similar systems.
• Experience supporting Google Workspace or Microsoft 365 environments.
• Experience supporting macOS environments or strong endpoint management fundamentals.
• Comfort working in a terminal or CLI environment appropriate to experience level.
• Ability to read and modify scripts written in Python, Bash, or PowerShell.
• Strong written communication and documentation skills.
• Ability to work independently in a fully remote environment.

Nice to haves

• Experience with endpoint management platforms such as Addigy, JAMF, Kandji, or Intune.
• Experience building or maintaining low-code or no-code automations such as Okta Workflows.
• Exposure to SaaS-first, identity-driven IT architectures.
• Familiarity with vendor management, procurement workflows, or asset lifecycle tracking.
• Interest in identity governance, security-adjacent work, or enterprise automation.
• Relevant certifications such as Okta certifications, CompTIA A+, Network+, Security+, Google Workspace, or Microsoft certifications.

What we offer

• Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
• Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
• Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
• A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Circle, Uniswap.
• Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.