IT Application Service Manager

Normec is a fast-growing, international enterprise in the TICC (Test, Inspection, & Certification) sector. We have offices throughout Europe and the UK and are looking for further expansion across the globe. With our 7,000 employees, we enable our customers to innovate safely, quickly, and cost-efficiently. The acquire-to-grow nature of our company provides challenges from a digitalization point of view as we continue to expand through mergers and acquisitions.

Step into the role of IT Application Service Manager

As our IT Application Service Manager you will be responsible for managing both the project implementations and the full life-cycle of our core SaaS applications, specifically EZ2XS (Zertic) and Microsoft Dynamics 365 (Sales, Customer Insights, and Field Service Management). This role is pivotal in translating business requirements into functional solutions and ensuring the continuity and optimization of our application landscape.

In this role you will manage and optimize the EZ2XS & D365 SaaS platform for certification and inspection processes. You oversee configuration and management of modules including Quotation, Planning, Audit Execution, Certificate Cycle, and Invoicing. Next to that you coordinate releases and upgrades in collaboration with Zertic. You ensure seamless interfacing between EZ2XS, M365, and D365 (Sales & Business Central) and manage application environments including Acceptance, Test, and Production.

Next to that you:

• Translate business requirements into system configurations and functional solutions.

• Manage workflows, forms (XML coding), and report templates (HTML & CSS).

• Oversee data validation and quality assurance within certification processes.

• Draft user stories and functional specifications for platform enhancements.

• Lead end-to-end implementation of EZ2XS within new Normec business units.

• Coordinate change trajectories while balancing operational needs with compliance requirements.

• Set up and monitor SLAs, service catalogs, and support processes and manage incident, problem, and change management processes.

• Act as the operational point of contact and manage vendor relationships with Zertic and other SaaS providers.

• Manage and mentor functional administrators, such as the Functional Manager.

• Stay current with the evolution of SaaS applications:

Our offer

• A competitive salary.

• 25 vacation days per year (based on full-time employment).

• Travel allowance of €0.23 per kilometre for both commuting and business travel.

• A pension scheme via Aegon (defined contribution plan), with a 50/50 contribution split between employer and employee (age-dependent contribution level).

• Access to our collective health insurance scheme via VGZ.

• A company laptop and mobile phone.

• Being part of an international, ambitious team in a fast growing, successful organization.

• Opportunity to expand and grow your career and shape your job.

Your profile

• Master degree in computer science, Information Technology or a related field. However, practical experience and hands-on skills are equally crucial.

• Preferably Microsoft certifications (Microsoft Power Platform Functional Consultant and/or Specialist D365 Sales & Field Service).

• 5+ years of experience in IT Application Management or a similar Service Lead role.

• Strong knowledge of SaaS platform management and API integrations (D365/EZ2XS)

• Proficiency in functional and technical configuration, including XML, HTML, and CSS coding.

• Excellent stakeholder management skills, bridging the gap between business units, Group IT, and vendors

• Fluency in English; knowledge of Dutch is a significant advantage given the supplier location.

• At least 5 years of experience in IT Application Management or a similar Service Lead role.

• Proven experience in managing Dynamics 365 (Sales, Field Service) and complex SaaS implementations.

• Demonstrated track record in vendor management and coordinating third-party developers.

Your new workplace

At Normec Holding (our headquarters), you will join an open, informal, and collaborative environment where initiative is encouraged and expertise truly matters. We are a fast-growing organisation with a dynamic pace—ideal for someone who enjoys variety, ownership, and continuous evolution in their work. In this role, you will work at least 2 to 3 days per week from our office in Utrecht, combining focus time at home with meaningful collaboration on site.

About Normec

Established in 2016, Normec is an ambitious, independent, and rapidly growing organization with a Buy-&-Build strategy focused on testing, inspection, certification, and compliance (TICC). Its specialization enables organizations to innovate safely, efficiently, and cost-effectively. With significant growth over the years, Normec has become one of Europe’s leading quality and safety specialists, employing over 7,000 people across 50 locations. To date, the company has completed more than 100 acquisitions in 9 countries and operates across 4 divisions.

Dedicated to both organic growth and strategic acquisitions, Normec builds partnerships that go beyond conventional approaches, ensuring that every project contributes to a shared, sustainable future. The organization offers its team members the opportunity to contribute to its mission while developing their careers in a dynamic, fast-paced environment, creating impactful solutions for clients and a sustainable tomorrow.

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