IT Applications Developer- Netsuite Platform Engineer

Responsibilities

• Administer, configure, and support the NetSuite ERP platform across multiple European business units.
• Perform day-to-day system administration tasks including roles, permissions, workflows, forms, saved searches, and dashboards.
• Monitor system health, performance, and integrations to ensure platform stability and availability.
• Support month-end, quarter-end, and year-end financial close activities from a systems perspective.

• Provide high-quality 2nd line support to NetSuite users, resolving functional and technical issues.
• Act as a point of escalation for complex application and integration-related incidents.
• Collaborate with 1st line support teams to ensure effective triage, resolution, and communication.
• Deliver user guidance, documentation, and training materials to improve adoption and self-service.

• Perform regular data audits, validation, and cleansing activities within NetSuite.
• Support bulk data operations using NetSuite data tools (CSV imports, SuiteAnalytics, saved searches).
• Ensure data consistency and accuracy across integrated platforms including Salesforce, Zone Billing, and other ERP systems.

• Support integrations between NetSuite and: 
  • Zone Billing platforms
  • Salesforce (via MuleSoft)
  • Other regional ERP and finance systems
• Work with integration partners and internal teams to troubleshoot interface failures and data discrepancies.
• Assist with testing and validation of integration changes and releases.

• Maintain NetSuite security best practices, including roles, permissions, segregation of duties, and audit controls.
• Support compliance with internal governance, financial controls, and regulatory requirements across European territories.
• Assist with audit requests by providing system evidence, access reports, and configuration details.

• Support change requests, configuration updates, and minor enhancements following established governance processes.
• Participate in UAT activities for NetSuite and integrated systems.
• Support release cycles, including regression testing and post-release validation.

• Create and maintain system documentation, support procedures, configuration records, and user guides.
• Develop operational reports and saved searches to support business insight and system monitoring.

• Work closely with Finance, Sales Operations, Billing, and IT stakeholders across multiple countries.
• Contribute to continuous improvement initiatives focused on system usability, automation, and operational efficiency.
• Stay current with NetSuite product updates and recommend relevant improvements.

Skills, Knowledge & Expertise

• Proven experience supporting and administering NetSuite ERP in a production environment. 
• Strong understanding of NetSuite security, roles, permissions, workflows, and core financial processes. 
• Experience providing end-user support in a multi-country, multi-entity environment. 
• Hands-on experience with data management, imports, saved searches, and reporting. 
• Experience supporting system integrations, ideally involving Salesforce and MuleSoft. 
• Strong analytical and problem-solving skills with a structured support mindset. 
• Excellent communication skills and ability to work with technical and non-technical stakeholders. 
• Experience operating within change-controlled, enterprise IT environments.

• Experience supporting Zone Billing or similar billing platforms. 
• Exposure to multi-ERP landscapes and complex financial system integrations. 
• Familiarity with ITSM tools (e.g. Jira Service Management) and ITIL-style support processes. 
• Experience working in SaaS or high-growth, acquisition-driven organisations. 
• Understanding of European finance, billing, and compliance considerations.

• Experience: Previous NetSuite Administrator or Application Support roles within complex, integrated ERP environments. 
• Certifications: NetSuite Administrator or SuiteFoundation certification desirable. 
• Methodologies: Familiarity with Agile delivery and structured change management practices.