Senior IT Business Analyst

<div class="content-intro"><p>At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.</p></div><p><span style="font-size: 12pt;">The Senior IT Business Analyst will help support and improve critical business systems in a highly customized environment. This role requires someone who is comfortable learning how the business works today, asking good questions before jumping to solutions, and moving requests from intake to delivery. We are looking for someone who can support day-to-day business application needs, bring fresh ideas, and look for opportunities to simplify processes by using standard platform functionality where it makes sense. Strong written and verbal communication is essential, along with the ability to work well with business users, developers, and outside vendors.</span></p> <p><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Exceptional written and verbal communication skills, with the ability to ask the right questions, create clarity, document requirements thoroughly, and keep business users, development teams, and vendors aligned throughout delivery</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Engage with cross-functional business stakeholders (Finance, Operations, etc.) to elicit and clarify requirements through discussions, workshops, and process reviews. Develop deep understanding of current business processes and challenges, ensuring all perspectives are heard and documented.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Approaches work with a clear Business Analysis plan, ensuring key information is captured, the right analysis and testing steps are completed, and solutions are validated against business intent before deployment, while adjusting the approach based on team capacity, timing, and available resources.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Eager to learn new systems (e.g., ERP platforms, healthcare operations systems, and other business applications) and continuously improve proficiency; embraces change and quickly adapts to new challenges.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Takes initiative and ownership of analysis deliverables, ensuring tasks move forward to completion.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support daily business system operations, including configuration, troubleshooting, and user support.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and update saved searches, workflows, and basic scripts.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identify and help resolve data integrity issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Perform data cleanup, imports, and validation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Learn the current system customizations, stay open-minded about why they exist, and bring new ideas that make better use of standard platform functionality where possible.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Qualifications &amp; Experience:</strong></span></p> <p><span style="font-size: 12pt;"><em>Required:</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s Degree in Business, Information Systems, or related field – or equivalent practical experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of business analysis (or related) experience, including translating business needs into technology solutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to collaborate with software developers, technical teams, and external partners to deliver solutions, serving as an effective bridge between business users and development teams and vendors.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills – able to get clear on the business problem before solutioning, ask thoughtful questions, and communicate requirements, tradeoffs, and recommendations clearly to both business users and technical teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong problem-solving and analytical skills – able to evaluate options, think critically about business challenges, and recommend practical solutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactive and action-oriented; comfortable working through ambiguity and moving work forward.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to manage multiple priorities and communicate up effectively</span></li> </ul> <p><span style="font-size: 12pt;"><em>Preferred:</em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Direct experience with NetSuite as a business analyst, administrator, or developer is highly valued, especially when it helps bridge business requirements with technical implementation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Background in Durable Medical Equipment (DME), healthcare, medical device, finance, or supply chain/manufacturing industries – understanding of regulated environments (e.g. HIPAA compliance) is a plus.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience working with enterprise software platforms (e.g. ERP systems such as NetSuite) in a business operations or financial context.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with third-party vendors/implementation partners on software projects.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience using Azure DevOps (ADO) or similar tools to manage requirements, user stories, backlog items, and delivery workflows.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with vendor management or working closely with external partners to coordinate delivery, clarify expectations, and maintain accountability is a bonus.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.</p> <p>&nbsp;</p> <p>Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$81,400</span><span class="divider">&mdash;</span><span>$113,925 USD</span></div></div></div><div class="content-conclusion"><p>To learn more about our Privacy Statement follow this link - <a href="https://tactilemedical.com/privacy-statement/">https://tactilemedical.com/privacy-statement/</a></p> <p>To learn more about our California Privacy Notice follow this link - <a href="https://tactilemedical.com/california-privacy-notice/" target="_blank">https://tactilemedical.com/california-privacy-notice/</a></p></div>