IT Consultant (Austin)

<div class="content-intro"><p><strong>About us</strong></p> <p>Pliancy is fundamentally changing the way businesses value technology. We're on a mission to prove that the right technology (and the right technologists) can help accelerate progress toward radical, ambitious goals. Pliancy specializes in partnering with life sciences organizations, capital management firms, and emerging startups, providing IT support to bold leaders pushing science and technology forward.</p> <p>Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity every chance we get. As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We prioritize curiosity and empathy in all of our hiring decisions.</p></div><div> <h1 id="pqNfA3IBc5bZ" class="ghq-next-card-content__heading--h1" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">About the Role</span></span></span></h1> <h2 id="ff7JBcLQED4T" class="ghq-next-card-content__heading--h2" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">What's an average day like?</span></span></span></h2> <p id="o7wDBCYIMMha" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The clients you’ll work with are&nbsp;</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">capital management firms (likely venture capital, private equity, or hedge funds)</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Pliancy prides itself on working with clients who respect our team and expertise. You will typically be integrated with your assigned client(s), focusing on meeting their IT operational needs. You’ll get to solve interesting, important challenges in collaboration with teammates who have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.</span></span></span></p> <p id="2GwVRdjqQqR7" class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.</span></span></span></p> <h2 id="P5ZdhbPlR056" class="ghq-next-card-content__heading--h2" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Who are we looking for?</span></span></span></h2> <p id="FXBXNCnPXzqN" class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">You are passionate about technology and love learning new things. You’re an attentive, curious person who loves connecting with the people you support and working in a team environment. To you, clients are people, not just ticket numbers or cases to solve; you build relationships and, as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your clients and colleagues, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of new tools.</span></span></span></p> <h1 id="f1jq356XDPj1" class="ghq-next-card-content__heading--h1" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Responsibilities</span></span></span></h1> <ul class="ghq-next-card-content__list" data-testid="editor-element-list" data-ghq-card-content-type="list" data-slate-node="element"> <li id="FMfqU9yhThqA" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Drive the adoption of forward-thinking technology in rapid-growth environments</span></span></span></li> <li id="6NavNZQubVhv" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Develop unique, cutting-edge solutions to business problems by leveraging technology</span></span></span></li> <li id="w5ZNO066BG0M" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Provide high-touch support to executives, executive assistants, and staff</span></span></span></li> <li id="MBezx0KohGf9" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Troubleshoot day-to-day technical issues and assist with daily requests</span></span></span></li> <li id="sfvGhtMQj1Wn" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Create new users, configure laptops, and set up desks/workstations</span></span></span></li> <li id="8k7pvj9xneuU" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Train users on and assist with the use of tools and technology to meet business needs</span></span></span></li> <li id="jmKJqeJoAuny" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Document assets, configurations, passwords, processes, etc., to ensure current and accurate records</span></span></span></li> <li id="kaK5iYa58xdF" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Assist with office moves, upgrades, and AV deployments</span></span></span></li> </ul> <h1 id="7o2Fx1e79Aev" class="ghq-next-card-content__heading--h1" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Requirements</span></span></span></h1> <p id="QEL1aNi6dGUL" class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><em class="ghq-next-card-content__italic"><span data-slate-string="true">Note: We will review and consider all applicants.</span></em></span></span></p> <h3 id="Qi7XSNx45wdB" class="ghq-next-card-content__heading--h3" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Should have</span></span></span></h3> <ul class="ghq-next-card-content__list" data-testid="editor-element-list" data-ghq-card-content-type="list" data-slate-node="element"> <li id="HeYLQsukZDp8" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Willing and able to commute within Austin</span></span></span></li> <li id="CtC2lI5Tb7oE" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">4+ years of general IT support experience</span></span></span></li> <li id="3TMxoP6xZSS0" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">MacOS and Windows desktop experience</span></span></span></li> <li id="Nc2JshXQ8ecS" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">MDM (device posturing) experience, especially with Intune (Addigy a plus)</span></span></span></li> <li id="cx0FjPHlXIN1" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Working knowledge of Active Directory/Azure AD</span></span></span></li> <li id="3s1mi9b4LtuJ" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Experience with common SaaS Offerings (especially Microsoft 365 system administration, but also may include Box, Dropbox, and Egnyte)</span></span></span></li> <li id="a5jQTg3ALEcp" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Working functional knowledge of public cloud (AWS, Google Cloud, Microsoft Azure), with particular emphasis on IaaS and PaaS technology</span></span></span></li> <li id="eCG0vntZaNda" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">General understanding of network fundamentals, including wireless mesh networks</span></span></span></li> <li id="zb7nf9Hvf0h0" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Excellent soft skills (relationship-building, communication, stress management)</span></span></span></li> <li id="4nxNBo0CvoFT" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Experience supporting and communicating with executive teams</span></span></span></li> <li id="22LPlJkEOd1Z" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Proven ability to learn new technologies quickly</span></span></span></li> <li id="P1PICtoM3sJ5" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Troubleshooting experience (ability to work through issues methodically)</span></span></span></li> <li id="H28JZyy1qZpH" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Ability &amp; willingness to properly document processes and assets</span></span></span></li> <li id="vppGkXX00GTH" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">A sense of pride and ownership in your work</span></span></span></li> <li id="r8HmQStsfnQV" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">A team-centric mentality, with a focus on collaboration, communication, documentation, improving processes, and succeeding together</span></span></span></li> <li id="yZiVb9K5Wlut" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Authorization to work in USA for any employer</span></span></span></li> </ul> <h3 id="vnc5VHV7sxT5" class="ghq-next-card-content__heading--h3" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Nice to Have</span></span></span></h3> <ul class="ghq-next-card-content__list" data-testid="editor-element-list" data-ghq-card-content-type="list" data-slate-node="element"> <li id="JELxUr1p1GF4" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Prior experience supporting capital management firms (VC/PE/hedge)</span></span></span></li> <li id="bfXKwNz7P7Mk" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Experience implementing compliance controls (such as HITRUST or SOX)</span></span></span></li> <li class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Conditional Access Policy Management experience</span></span></span></li> <li id="lEt2Sw9AaAGu" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ServiceNow experience</span></span></span></li> <li id="mT5qaRN9evNJ" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Video-conferencing/AV experience</span></span></span></li> <li id="OfjxKOdiOpYs" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">PowerShell &amp; scripting experience</span></span></span></li> <li id="YoExUNlG7agx" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">VoIP support &amp; management experience</span></span></span></li> <li id="PwESuPeRsIdv" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Google Workspace administration experience</span></span></span></li> </ul> <h3 id="N7lGO79tjucd" class="ghq-next-card-content__heading--h3" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Physical &amp; Work Environment</span></span></span></h3> <p id="2xVB9kxtPgqz" class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our consulting roles are hands-on and client-facing. This position may require the ability, with or without reasonable accommodation, to perform the essential functions of the job, which may include:</span></span></span></p> <ul class="ghq-next-card-content__list" data-testid="editor-element-list" data-ghq-card-content-type="list" data-slate-node="element"> <li id="deOnGMGxssZC" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Regularly lifting, carrying, and moving computer equipment and related items weighing up to 50 pounds.</span></span></span></li> <li id="KoK9V76eXyy2" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Occasional crouching, kneeling, and crawling under desks or into tight spaces to access cabling, power, and equipment.</span></span></span></li> <li id="4XgTT55bABHU" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Standing, walking, and moving between client workstations, conference rooms, and IT/network spaces for extended periods.</span></span></span></li> <li id="3JbRzr6Qv0c3" class="ghq-next-card-content__list-item" data-testid="editor-element-list-item" data-ghq-card-content-type="list-item" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Using a computer and standard office equipment for prolonged periods.</span></span></span></li> </ul> <h3 id="FST7PimdJzvv" class="ghq-next-card-content__heading--h3" data-testid="editor-element-heading" data-ghq-card-content-type="heading" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Location &amp; On-site Expectations</span></span></span></h3> <p id="VXAL34I79zgv" class="ghq-next-card-content__p" data-testid="next-editor-paragraph" data-ghq-card-content-type="p" data-slate-node="element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">This role is focused on supporting our clients in Austin,</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> so you’ll regularly commute within the region and work on-site at client offices (approximately 3 days per week) during standard business hours, in line with their needs. Pliancy offers commuter benefits and mileage reimbursement in accordance with IRS guidelines.</span></span></span></p> </div> <h2><strong>Benefits</strong></h2> <ul> <li>Salary $80,000-90,000 per year, dependent on experience, plus a quarterly incentive pay program</li> <li>Healthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgrade</li> <li>Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance</li> <li>Optional dental and vision plans are offered for you to opt into</li> <li>401(k) Offering</li> <li>Unlimited PTO</li> <li>Paid leave for new parents</li> <li>Employer-funded commuter benefits and mileage reimbursement</li> <li>Employee stock options so you can share in Pliancy's success</li> </ul><div class="content-conclusion"><p><strong>Why work with us?</strong></p> <ul> <li style="font-weight: 400;">&nbsp;Community-minded, empathetic teammates who take pride in their work—and make it fun, too</li> <li style="font-weight: 400;">A manager who will help you grow and identify opportunities for career development</li> <li style="font-weight: 400;">The opportunity to support clients solving challenging problems in pursuit of meaningful goals</li> <li style="font-weight: 400;">Flexible schedule designed to empower your communication and time management skills</li> <li style="font-weight: 400;">Benefits and perks built to meaningfully support you and your family</li> </ul></div>