IT Engagement Coordinator

<p data-start="233" data-end="660">The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.</p> <h3 data-section-id="11an919" data-start="696" data-end="745"><strong data-start="700" data-end="745">Intake Facilitation &amp; Workflow Management</strong></h3> <ul data-start="746" data-end="1559"> <li data-section-id="lvwke8" data-start="746" data-end="900">Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.</li> <li data-section-id="bzi93y" data-start="901" data-end="996">Coordinate intake activities to ensure efficient progression from request through delivery.</li> <li data-section-id="1kgrqkb" data-start="997" data-end="1064">Ensure intake artifacts are complete, accurate, and actionable.</li> <li data-section-id="1b7aa8y" data-start="1065" data-end="1154">Support intake decisions within established governance and prioritization frameworks.</li> <li data-section-id="1q1c8jl" data-start="1155" data-end="1288">Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.</li> <li data-section-id="hdvt3r" data-start="1289" data-end="1374">Maintain visibility of work across intake and delivery stages for multiple teams.</li> <li data-section-id="17nsvl0" data-start="1375" data-end="1455">Communicate updates on priorities, timelines, and decisions to stakeholders.</li> <li data-section-id="6xgm30" data-start="1456" data-end="1559">Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.</li> </ul> <h3 data-section-id="1w5l72t" data-start="1566" data-end="1603"><strong data-start="1570" data-end="1603">Cross-Functional Coordination</strong></h3> <ul data-start="1604" data-end="2001"> <li data-section-id="y54h4g" data-start="1604" data-end="1729">Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.</li> <li data-section-id="1h1yto0" data-start="1730" data-end="1817">Support delivery readiness by coordinating handoffs and aligning work across teams.</li> <li data-section-id="1x1dp25" data-start="1818" data-end="1922">Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.</li> <li data-section-id="1u3pxdv" data-start="1923" data-end="2001">Ensure work remains visible, prioritized, and progressing according to plan.</li> </ul> <h3 data-section-id="jwlot4" data-start="2008" data-end="2057"><strong data-start="2012" data-end="2057">Metrics, Reporting &amp; Operational Insights</strong></h3> <ul data-start="2058" data-end="2406"> <li data-section-id="14vid53" data-start="2058" data-end="2165">Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).</li> <li data-section-id="898dky" data-start="2166" data-end="2248">Develop reporting views that enhance transparency and support decision-making.</li> <li data-section-id="fjtwel" data-start="2249" data-end="2315">Identify trends, risks, and constraints, escalating as needed.</li> <li data-section-id="1yzfhe" data-start="2316" data-end="2406">Provide insights to improve prioritization, capacity planning, and delivery performance.</li> </ul> <h3 data-section-id="1t4o89x" data-start="2413" data-end="2440"><strong data-start="2417" data-end="2440">Process Improvement</strong></h3> <ul data-start="2441" data-end="2699"> <li data-section-id="su9kew" data-start="2441" data-end="2502">Identify inefficiencies in intake and delivery workflows.</li> <li data-section-id="1wzsfyr" data-start="2503" data-end="2612">Recommend and support implementation of process improvements that increase consistency and reduce delays.</li> <li data-section-id="102wzzd" data-start="2613" data-end="2699">Contribute to continuous improvement initiatives across the IT/Digital organization.</li> </ul> <h3 data-section-id="1j6nn02" data-start="2706" data-end="2740"><strong data-start="2710" data-end="2740">AI-Enabled Ways of Working</strong></h3> <ul data-start="2741" data-end="3023"> <li data-section-id="gx56ro" data-start="2741" data-end="2854">Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.</li> <li data-section-id="k6ik49" data-start="2855" data-end="2953">Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.</li> <li data-section-id="1kvqkmf" data-start="2954" data-end="3023">Support adoption of emerging tools and best practices across teams.</li> </ul> <h3 data-section-id="lrovnr" data-start="3030" data-end="3051"><strong data-start="3033" data-end="3051">Qualifications</strong></h3> <h3 data-section-id="1g43rgj" data-start="3053" data-end="3084"><strong data-start="3057" data-end="3084">Professional Background</strong></h3> <ul data-start="3085" data-end="3304"> <li data-section-id="9hbw7l" data-start="3085" data-end="3188">Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).</li> <li data-section-id="1tw1gi6" data-start="3189" data-end="3304">2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.</li> </ul> <h3 data-section-id="1ixtktx" data-start="3311" data-end="3340"><strong data-start="3315" data-end="3340">Skills &amp; Competencies</strong></h3> <p data-start="3342" data-end="3374"><strong data-start="3342" data-end="3374">Relationship &amp; Communication</strong></p> <ul data-start="3375" data-end="3614"> <li data-section-id="rvgb7l" data-start="3375" data-end="3453">Strong ability to build relationships across business and IT stakeholders.</li> <li data-section-id="aqcxnk" data-start="3454" data-end="3529">Clear and effective communicator, able to simplify complex information.</li> <li data-section-id="1e9z818" data-start="3530" data-end="3614">Skilled in facilitating discussions to clarify scope, priorities, and ownership.</li> </ul> <p data-start="3616" data-end="3653"><strong data-start="3616" data-end="3653">Operational &amp; Analytical Strength</strong></p> <ul data-start="3654" data-end="3911"> <li data-section-id="i7gybv" data-start="3654" data-end="3738">Highly organized with the ability to manage multiple workstreams simultaneously.</li> <li data-section-id="1cd2s92" data-start="3739" data-end="3831">Strong analytical skills with the ability to interpret metrics and identify bottlenecks.</li> <li data-section-id="iadgvd" data-start="3832" data-end="3911">Comfortable making intake and workflow decisions within defined frameworks.</li> </ul> <p data-start="3913" data-end="3935"><strong data-start="3913" data-end="3935">Delivery Knowledge</strong></p> <ul data-start="3936" data-end="4149"> <li data-section-id="1dtilbg" data-start="3936" data-end="3994">Solid understanding of SDLC and IT delivery practices.</li> <li data-section-id="6vs70a" data-start="3995" data-end="4065">Experience supporting intake processes and coordinating workflows.</li> <li data-section-id="etqyr" data-start="4066" data-end="4149">Ability to support consistent handoffs and identify gaps in delivery processes.</li> </ul> <p>&nbsp;</p> <p>Pay Range:</p> <ul> <li>$66,500.00 - $92,000.00 &nbsp;</li> </ul> <p>Salary is commensurate to experience, location, etc.</p> <p>&nbsp;</p> <p>#VIZI&nbsp;<br>#LI-LM1</p> <p>&nbsp;</p><div class="content-conclusion"><p>Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.&nbsp; And with our broadened mission has come corporate growth:&nbsp; We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.</p> <p>We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.&nbsp; We help educators identify their financial goals and develop plans to achieve them.&nbsp; This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.</p> <p>EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status</p> <p>For applicants that are California residents, please review our <a href="https://www.horacemann.com/privacy/ccpa" target="_blank">California Consumer Privacy Notice</a></p> <p>All applicants should review our <a href="http://www.horacemann.com/privacy.aspx" target="_blank">Horace Mann Privacy Policy</a></p></div>