IT Engineer

What’s in it for you?

Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland.

 

We’re looking for a hands-on IT Engineer to join our growing team.

 

You'll be the day-to-day technical backbone of the Hakim Group IT service desk: answering the phones, working tickets, getting people back to work fast. The pace varies. Some days it's heads-down on the queue. Other days you'll be elbow-deep in a project, new practice onboarding, migrating a system, or scripting away the next tedious workflow that's been bugging you.

If you enjoy solving problems, improving processes and making a real impact, this could be the role for you!

 

You will also receive:

Small team, broad estate, real impact. You'll sit next to people who each have their own corner of expertise, and there's always someone to learn from and always something interesting going on if you go looking. The team is genuinely diverse and we get on well; the vibe is informal but the work is serious.

We trust people to manage their own time. Kid needs picking up, boiler's broken, long lunch on a Friday: we work it out. In return, we expect ownership, quality, and the willingness to push back when something isn't right.

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

 

About the Role

KEY RESPONSIBILITIES

• Delivering outstanding support to colleagues across head office and our nationwide practices, ensuring issues are resolved quickly and professionally.
• Taking ownership of tickets from start to finish, keeping users informed every step of the way.
• Setting up new starters, deploying hardware and supporting practice openings and acquisitions.
• Getting involved in exciting projects, from system migrations and integrations to security improvements and new technology rollouts.
• Identifying opportunities to streamline processes, automate repetitive tasks and improve the way we work.
• Creating documentation and knowledge articles that help the team work smarter and share expertise.
• Collaborating closely with Infrastructure and Security teams to deliver reliable, resilient IT services.
• Supporting and sharing knowledge with colleagues, helping to foster a culture of continuous learning and improvement.

 

SKILLS, KNOWLEDGE & EXPERIENCE

You'll have:

• Strong experience supporting Microsoft technologies including Windows 10/11, Active Directory/Entra ID and Microsoft 365.
• A solid understanding of Teams, Exchange Online, SharePoint and licensing.
• Confidence troubleshooting networking issues across switches, routers and firewalls.
• Experience thriving in a busy support environment where priorities can shift quickly.
• Excellent communication skills and the ability to make technical concepts easy to understand.
• A proactive mindset and a genuine desire to improve systems, processes and user experience.

We'd love it if you also had:

• Experience with PowerShell and automation.
• Knowledge of NinjaOne or other remote management platforms.
• Exposure to Cisco Meraki, Check Point, SentinelOne, Commvault or VoIP technologies.
• Experience with HaloPSA or similar service desk platforms.
• Familiarity with Cyber Essentials or ISO 27001 environments.
• Previous experience within retail, healthcare or optical sectors.
• Involvement in technical projects and service improvements.

What's Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max

GBP £0.00

Salary - Min

GBP £0.00