IT Engineer

<p><strong>About Thunes</strong></p> <p>Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 130 countries and more than 80 currencies.</p> <p>Thunes’ network connects directly to over 7 billion mobile wallets and bank accounts worldwide, as well as 15 billion cards via more than 320 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more.</p> <p>Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the network receive unrivaled speed, control, visibility, protection and cost efficiencies when making real-time payments, globally.</p> <p>Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.</p> <p>Headquartered in Singapore, Thunes has offices in 14 locations, including Abidjan, Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, Paris, Riyadh, San Francisco and Shanghai.</p> <p>For more information, visit:&nbsp;<u><a href="https://www.thunes.com/" target="_blank">https://www.thunes.com/</a></u></p> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><strong data-stringify-type="bold">key Responsibilities</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Provide day to day technical support to internal customers (internal end-users)</li> <li data-stringify-indent="0" data-stringify-border="0">Document, track and monitor users’ problems to ensure swift resolution through common user request management systems (Jira Ticketing, Slack, etc.)</li> <li data-stringify-indent="0" data-stringify-border="0">Administration of all different platforms (Google Workspace, Slack, Jira, etc..)</li> <li data-stringify-indent="0" data-stringify-border="0">Install and configure computer hardware, software, networks and applications</li> <li data-stringify-indent="0" data-stringify-border="0">Work with the team to create process, documentation and aim for global standardization to help streamline and speed up support</li> <li data-stringify-indent="0" data-stringify-border="0">Enforce collaboration and shared practices with the rest of the I.T. team</li> <li data-stringify-indent="0" data-stringify-border="0">Pro-actively monitor the status of office I.T. infrastructure, determine any issues or potential problems and recommend solutions</li> <li data-stringify-indent="0" data-stringify-border="0">Ensure I.T. policies are adhered to at all times</li> <li data-stringify-indent="0" data-stringify-border="0">Provide orientation and guidance to users on how to operate new software and computer equipment</li> <li data-stringify-indent="0" data-stringify-border="0">Contribute to global I.T. initiatives with professional knowledge and local insights.</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">Professional Experience/Qualifications</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Proven experience in equivalent role acquired in a fast-paced and international environment</li> <li data-stringify-indent="0" data-stringify-border="0">Passion to deliver a world-class customer service experience</li> <li data-stringify-indent="0" data-stringify-border="0">Experience with user support process (Jira &amp; Confluence), MDM &amp; Identity Provider Management (JumpCloud)</li> <li data-stringify-indent="0" data-stringify-border="0">Extended experience in supporting both WinOS and MacOS computers &amp; devices</li> <li data-stringify-indent="0" data-stringify-border="0">Strong experience of corporate networking and security practices</li> <li data-stringify-indent="0" data-stringify-border="0">Minimum 5 years of relevant experience</li> <li data-stringify-indent="0" data-stringify-border="0">Fluent in English at professional working level</li> </ul> <p><strong>Package and Benefits</strong></p> <ul> <li>Great compensation package, including performance &amp; company bonus</li> <li>Private Health insurance for you and your family</li> <li>Mobile allowance&nbsp;</li> <li>Employee wellbeing &amp; support program</li> <li>Learning &amp; Development budget</li> <li>Our team is global, you will work with 40+ different nationalities spread across 5 continents</li> </ul> <p><em>Sounds like you? Apply now!</em></p> </div> </div> </div> </div> </div> </div> </div> <div class="c-message_actions__container c-message__actions">&nbsp;</div>