IT Engineer

<p><span style="font-size: 12pt;"><strong>IT Engineer</strong></span></p> <p><span style="font-size: 12pt;"><strong>This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.</strong></span></p> <p><span style="font-size: 12pt;"><a href="https://tulip.co/">Tulip</a>, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.</span></p> <p><span style="font-size: 12pt;">A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”</span></p> <p><span style="font-size: 12pt;"><strong>About you</strong></span></p> <p><span style="font-size: 12pt;">You’re hands-on and service-oriented — as comfortable resolving a support ticket as you are leading a strategic project. No task is beneath you, and you bring the same energy to a network outage at 10pm as you do to a multi-month infrastructure initiative. You identify root causes quickly, communicate clearly with both technical and non-technical stakeholders, and own projects from scoping through delivery without needing hand-holding. You’re comfortable with AI and automation tools and know how to balance day-to-day support with longer-term strategic work.</span></p> <p><span style="font-size: 12pt;"><strong>What skills or experience do I need?</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">4–6+ years in IT engineering, system administration, and network management.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficiency in macOS, Windows, and Linux.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with enterprise device management and endpoint security.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with scripting, automation, and AI tools.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Bonus points:</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">High-growth startup experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Infrastructure-as-code experience.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Cloud platform familiarity (AWS, Azure, or similar).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Relevant certifications (networking, security, or cloud).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You’ve helped shape an IT strategy before — translating where a company is going into a roadmap that actually gets built.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You’re the kind of IT person other teams loop in when they’re designing something new, not just when something breaks.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Identity &amp; Access Management</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Network Engineering &amp; Security</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Implement and maintain security controls to protect the network and connected systems.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Endpoint &amp; Device Management</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitoring, Alerting &amp; Reliability</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Centralize alerting and document runbooks so any team member can triage independently.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Infrastructure, Automation &amp; Resilience</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">IT Support</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Jump in and handle IT support requests when needed; you set the bar for response quality and use recurring issues as a signal for systemic improvements.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Documentation &amp; Knowledge Management</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.</span></li> </ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Project Management</span></li> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.</span></li> </ul> </ul> <p><span style="font-size: 12pt;"><strong>Key Collaborators</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">IT</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Operations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">People Ops</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">TechOps</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Security</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Working At Tulip</strong></span></p> <p><span style="font-size: 12pt;">We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Direct impact on product and culture</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Company equity</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&amp;D, FSA, Commuter Benefits, Parental Leave, and 401(K)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible work schedule and unlimited vacation policy</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Virtual company events and happy hours</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fitness subsidies</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Dog-friendly office</span></li> </ul> <p><span style="font-size: 12pt;">We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.</span></p> <p><span style="font-size: 12pt;">The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge &amp; skills, experience, business needs, geographical location, market compensation data, and internal equity.&nbsp;<em>Expected compensation ranges for this role may change over time. </em>The salary range for this position is $90,000- $150,000 per year, based on a level 3 (minimum) to a level 4 (maximum). The final level will be determined during the interview process</span>.</p> <p><br><br></p><div class="content-conclusion"><p class="p1">It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p class="p1">Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.</p></div>