IT Generalist

<div class="content-intro"><p><span style="font-weight: 400;">Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.</span></p> <p><span style="font-weight: 400;">We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.</span></p> <p><span style="font-weight: 400;">Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.</span></p> <p><span style="font-weight: 400;">We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. </span></p></div><p><strong>About the Role:&nbsp;</strong></p> <p>This is an entry level / early career IT role and you are expected to have fundamental IT experience and the willingness to learn and be a part of a team. You will provide technical assistance and support for incoming requests and issues related to internal computer systems, software, and hardware. You will respond to internal users in person, over Zoom, or Slack and assist in administering enterprise applications. This position will report to the Manager, IT. You will be expected to operate under PCI and SOC compliance IT general controls.&nbsp;</p> <p>This role will require someone who can handle prioritizing competing requests, has good interpersonal and communication skills, and is eager to learn. The role also requires you to be located in the Austin area with the ability to be in the office 4-5 days a week.&nbsp;</p> <p><strong>What you’ll do:&nbsp;</strong></p> <ul> <li>Handle IT requests from internal users through Jira Service Desk&nbsp;</li> <li>Diagnose, research, and resolve technical hardware and software issues</li> <li>Manage user accounts and access across multiple applications&nbsp;</li> <li>Assist with administering new and existing infrastructure or SaaS applications</li> <li>Document processes and procedures with the appropriate level of detail&nbsp;</li> <li>Follow up on outstanding requests and ensure timely resolution&nbsp;</li> <li>Diagnose and resolve issues with conference room tech and AV equipment</li> <li>Learn and use AI tools (e.g., Claude) to automate IT provisioning and processes</li> </ul> <p><strong>What you’ll have:&nbsp;</strong></p> <ul> <li>0-3 years of enterprise IT support experience&nbsp;</li> <li>HS Diploma or GED equivalent; college degree or certifications preferred</li> <li>Required working knowledge of MacOS and Google Workspaces&nbsp;</li> <li>Work experience with the following is preferred:&nbsp; <ul> <li>Okta&nbsp;</li> <li>Jamf&nbsp;</li> <li>Netskope</li> <li>Slack&nbsp;</li> <li>Gitlab&nbsp;</li> <li>AWS&nbsp;</li> <li>Atlassian Jira and Confluence&nbsp;</li> <li>Claude or similar AI tools</li> </ul> </li> <li>Experience with Identity &amp; Access Governance principles, and technologies including SAML and SCIM integrations&nbsp;</li> <li>Ability to lift 25 pounds unassisted</li> </ul> <p><strong><em>Base salary range: $60,000-75,000 annually.&nbsp; Individual pay and level is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.</em></strong></p><div class="content-conclusion"><h4><strong>Benefits and Perks:</strong></h4> <p><span style="font-weight: 400;">We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.&nbsp;</span></p> <p><strong>Our perks include:</strong></p> <ul> <li><span style="font-weight: 400;">Company equity in the form of Stock Options</span></li> <li><span style="font-weight: 400;">Performance-based bonuses</span></li> <li><span style="font-weight: 400;">Generous employer-paid health, vision and dental insurance coverage</span></li> <li><span style="font-weight: 400;">Flexible vacation policy</span></li> <li><span style="font-weight: 400;">Educational assistance</span></li> <li><span style="font-weight: 400;">Free gym membership</span></li> <li><span style="font-weight: 400;">Casual dress code</span></li> <li><span style="font-weight: 400;">Team building events and activities</span></li> <li><span style="font-weight: 400;">Remote work arrangements/ flexible work schedule</span></li> <li><span style="font-weight: 400;">Paid parental leave&nbsp;</span></li> </ul> <p><span style="font-weight: 400;">Self Financial requires all employees hired to successfully pass a background check.</span></p> <p><span style="font-weight: 400;">We are an Equal Opportunity Employer.</span></p> <p><em><strong>At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.</strong></em></p></div>