IT Generalist - Field Technician

<p><strong><em>**Now Offering DailyPay**</em></strong></p> <p><strong>Otterbein Senior Life&nbsp;</strong>has an opening for a fulltime, salaried <strong>IT Generalist/Field Technician</strong>. This position is located at <strong>Otterbein SeniorLife in Lebanon, OH</strong>. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware &amp; peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein sites.</p> <p>At Otterbein, you’re more than an employee, you’re a <strong>Partner in Caring.</strong> Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.</p> <p>Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.</p> <p>Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Support Center – respond to calls, emails &amp; tickets to resolve end user issues through remote or hands-on support</li> <li>Repair, rebuild, prepare &amp; deploy new equipment as needed, including end user equipment such as computers &amp; phones, as well as enterprise equipment such as firewalls, switches, access points &amp; UPS units</li> <li>Resolve dial tone &amp; other phone system issues</li> <li>Documentation – Inventory, Support Center, Hardware, Software</li> <li>Support organization-wide Hikvision Camera System</li> <li>Support organization-wide server-based Nurse &amp; Emergency Call Systems</li> <li>Collaborate with others to assess, design, implement, troubleshoot, monitor &amp; improve the organization’s network &amp; technology as the organization grows</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Minimum 2 years’ experience supporting the I/T needs for multiple locations</li> <li>Customer 1^st Mentality</li> <li>Proficient with MS Office Suite of products,&nbsp;including Microsoft 365</li> <li>Knowledge &amp; working experience with Active Directory</li> <li>Knowledge &amp; working experience with Microsoft Windows O/S</li> <li>Knowledge of network cabling</li> <li>Cisco VoIP experience</li> <li>Organized and Detail Oriented</li> <li>A+ certification (additional I/T related certification is a plus)</li> <li>BS degree with an I/T or business related major or equivalent work experience</li> <li>Experience with Office365, working in a hybrid environment</li> <li>Must be able to lift up to 75 lbs, climb ladders &amp; maneuver in cramped IT closets</li> <li>Strong written, verbal &amp; interpersonal communications skills as well as an ability to work well independently &amp; in a team environment.</li> <li>Must have reliable transportation and be willing to travel (locally or regionally)</li> </ul> <p><strong>BENEFITS*</strong></p> <p><strong>Health &amp; Wellness</strong></p> <ul> <li><strong>Medical Insurance</strong> with free virtual doctor visits</li> <li><strong>Vision &amp; Dental Insurance</strong></li> <li><strong>Pet Insurance</strong></li> <li><strong>Life Insurance</strong></li> <li><strong>Employee Assistance Program (EAP)</strong> for personal and professional support</li> </ul> <p><strong>&nbsp;</strong><strong>Financial Security</strong></p> <ul> <li><strong>401(k) Retirement Savings Plan</strong> with company match</li> <li><strong>Paid Time Off (PTO)</strong> that accrues immediately from day one</li> <li><strong>Paid Holidays</strong> for a healthy work-life balance</li> <li><strong>Access to DailyPay</strong>, enabling you to access up to 100% of your earned wages on a daily basis</li> <li><strong>Tuition Reimbursement</strong> up to $5,250 per year for ANY field of study</li> <li><strong>Tuition Discounts</strong> through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College</li> <li><strong>Employee-Sponsored Crisis Fund</strong> available for those facing unforeseen challenges</li> <li><strong>Legal &amp; Identity Theft Protection</strong></li> </ul> <p><strong>&nbsp;</strong><strong>Growth &amp; Development</strong></p> <ul> <li><strong>University Partnerships</strong> with <u>University of Cincinnati,</u> <u>University of Toledo</u>, and <u>Hondros College</u> for exclusive tuition discounts</li> <li><strong>Multiple Partner Discounts</strong> available for various products and services through <u>Access Perks</u></li> <li><strong>Access to 1,000s of hours of personal and professional development material</strong> through <u>RightNow Media @ Work</u></li> </ul> <p><em>&nbsp;</em><em>*Some benefits, including PTO and tuition reimbursement, are based on hours worked.</em></p> <p><strong>Why work for Otterbein SeniorLife:</strong></p> <p>For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.&nbsp; We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.</p> <p>Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.&nbsp; We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.</p> <p>Apply today and begin a meaningful career as an <strong>IT Generalist/Field Technician</strong> at Otterbein!</p>