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M
IT Helpdesk Analyst
momentus
San Jose7h ago
About the role
<p><strong><span data-contrast="auto">OUR COMPANY</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace, propulsion, and robotics engineers, Momentus has developed a cost-effective and energy-efficient in-space transport system. </span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">OUR PEOPLE</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Daring problems require daring solutions. We boldly charge into uncharted territory knowing that no matter the outcome we will benefit from the journey and move closer to our goals no matter what. Our teams know that working at Momentus means more than building innovative technology, it means creating entirely new markets in the space economy. We are level-headed, business-minded strategic thinkers intent on providing immediate value to our customers today while simultaneously preparing for the vast possibilities of the future. If this sounds like you, we should talk.</span><span data-ccp-props="{}"> </span></p>
<p><strong><span data-contrast="auto">JOB SUMMARY</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third-party vendors to build, configure and manage corporate and operational mission IT infrastructure, generate process documentation to standardize operations, and work with our business unit customers with a continuous improvement mindset. In doing so, you must think critically about how IT supports business operations, constantly striving to deliver a customer-focused service.</span><span data-ccp-props="{"335559685":0}"> </span></p>
<p><span data-contrast="none">Key Responsibilities </span><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through telephone to our remote users</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Create, track and escalate user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system. Provide feedback to IT leadership periodically to ensure effective solutions are implemented</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Onboard new hires to Momentus and participate in the IT portion of the onboarding process</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Handle and bring to closure escalated issues identified by business users and/or other IT staff. Determine whether issues can be worked internally or need to be referred to external vendor support</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Provide support for internal and external audit/assessor/penetration testers.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Ensure that technology is used to automate and streamline processes and procedures whenever possible</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="none">Required Skills and Experience</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559685":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="none">Ability to work independently in a fast-paced environment while managing multiple projects simultaneously</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Broad experience administering corporate IT environments locally and, in the cloud (Azure cloud infrastructure, Microsoft O365, SaaS applications)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="auto">Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">General understanding of Government IT Security requirements (CMMC, NIST 800-171, Centers for Internet Security (CIS) etc.)</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Receive outline of work from management, then determine and apply the tools/resources necessary to achieve the department’s business objectives, projects and timelines</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Exhibit punctuality and reliability on the job</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Excellent written and verbal technical communications skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="none">Desired Skills and Experience:</span><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="none">Manufacturing, Electronic, or Aerospace industry background</span><span data-ccp-props="{"335559685":720}"> </span></li>
<li><span data-contrast="none">Prior startup experience</span><span data-ccp-props="{"335559685":720}"> </span></li>
<li><span data-contrast="none">Previous experience working on DoW and other USG development and deployment programs</span><span data-ccp-props="{"335559685":720}"> </span></li>
<li><span data-contrast="none">Ability to hold and maintain a USG Security Clearance</span><span data-ccp-props="{"335559685":720}"> </span></li>
</ul>
<p><span data-contrast="none">Education & Work Experience:</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559685":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="none">Bachelor's degree in information technology, Computer Science, Information Systems desired</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">5+ years increasingly responsible experience in a technical discipline, including a combination of hardware and software desktop support in a Microsoft Windows environment, IT infrastructure services, networking and cloud architecture</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><span data-contrast="none">Work Schedule</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559685":0,"335559740":240}"> </span></p>
<ul>
<li><span data-contrast="none">Assigned schedule within core business hours, M-F, and assigned rotating on call coverage</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
<li><span data-contrast="none">On-site M-F in Santa Jose, CA office</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Compensation:</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">Annual Base Salary Range: $75,000.00 - $90,000.00/per year</span></p>
<p><span data-contrast="none">Base pay is one part of our total compensation package (base+bonus+equity) and is determined within a range. Your actual base salary will be determined on job-related knowledge and skills, education, and experience.</span><span data-contrast="none"> </span><span data-contrast="auto"> Our </span><span data-contrast="none">benefit plans include medical, dental, and vision insurance, 401k retirement plan, short and long term disability and life insurance. We also offer flexible PTO, along with 11 paid holidays, sick time and paid parental leave.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":259}"> </span></p>
<p><span data-contrast="auto">This is a full-time position in San Jose, California. This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a)(3) is required. </span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</span><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><em><span data-contrast="auto">To all recruitment agencies: Momentus does not accept agency resumes. Please do not forward resumes to our employees or any company email. Momentus will not be responsible for any fees related to unsolicited resumes. </span></em><span data-ccp-props="{}"> </span></p>
Perks & benefits
- 401k
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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