IT Helpdesk and Access Governance Analyst

<p><strong>About QuantHealth</strong></p> <p>QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success.</p> <p><strong>About the Role</strong></p> <p>This role combines day-to-day IT help desk support with ownership of identity and access<br>governance across the organization. The successful candidate will serve as the primary<br>point of contact for end-user IT issues while also acting as the gatekeeper for user<br>provisioning, access control, and compliance with IAM policies.</p> <p><span style="text-decoration: underline;">Responsibilities - IT HELPDESK</span></p> <p>· Serve as the first point of contact for IT support requests via ticket, phone, or in<br>person<br>· Troubleshoot hardware, software, network, and connectivity issues for end users<br>· Perform password resets, account unlocks, and MFA resets<br>· Escalate unresolved issues to second-line support or specialist teams<br>· Maintain and update the IT helpdesk knowledge base and ticket records<br>· Set up and configure workstations, laptops, and peripherals for new joiners</p> <p><span style="text-decoration: underline;">Responsibilities - IDENTITY &amp; ACCESS GOVERNANCE</span><br><br>· Create, modify, and deactivate user accounts across Active Directory, Office 365,<br>and other enterprise platforms<br>· Manage user provisioning and deprovisioning throughout the employee lifecycle<br>(onboarding, role changes, offboarding)<br>· Enforce role-based access control (RBAC) and least-privilege principles across<br>systems and applications<br>· Process and review access requests, ensuring approvals align with security policies<br>· Conduct periodic access reviews and recertification campaigns to identify and<br>remediate role drift<br>· Monitor and audit access logs to detect anomalies or policy violations<br>· Support segregation of duties (SoD) policy enforcement<br>· Maintain documentation for IAM processes and contribute to policy updates<br>· Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate to<br>access governance</p> <p><strong>Qualifications</strong></p> <p>· 1-3 years in an IT helpdesk or IT support role<br>· Hands-on experience with Office 365/ Google workspace administration<br>· Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML<br>· Familiarity with ticketing systems (e.g. Jira Service Management)<br>· Strong troubleshooting and analytical skills<br>· Clear communication skills, able to explain technical issues to non-technical users<br>· High attention to detail and commitment to data accuracy</p> <p><strong>Nice to have</strong></p> <p>· Exposure to IGA (Identity Governance &amp; Administration) tools<br>· Scripting skills in PowerShell or Python for automation tasks</p>