IT Helpdesk Technician

Key Responsibilities

• Providing IT support in a professional and friendly manner both onsite and remotely.
• Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
• Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
• Hardware support & maintenance (e.g. Reimaging of computers)
• Software installations & support
• Active Directory Task
• Office 365 Setup & Administration
• General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
• Support and management of multi-function devices.
• Provide IT Support for in house meetings & events with audio visual equipment.

Skills, Knowledge and Expertise

• Minimum of 1 year experience in a similar role.
• Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
• A good working knowledge of Microsoft Office 365.
• Experience in supporting Windows 10 & 11 in a corporate environment.
• Strong desire to learn and improve skills and knowledge.
• Proven troubleshooting and problem-solving skills.
• Familiarity with remote-control tools and desk-side support techniques.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Strong verbal and written communication skills.
• Excellent team player with a team-oriented mindset.

Benefits

• Generous annual leave, with flexibility to purchase additional days.
• Coverage of relevant professional subscriptions.
• Access to a contributory pension scheme.
• Health and wellbeing services.
• Career development opportunities.
• Flexible remote working options.
• Family-friendly leave policies.
• Complimentary coffee and onsite gym.
• Modern office in a central Dublin location.